Vance Millward
Caldwell,ID
Summary
Skilled technical professional with over 20 years of hands-on experience in diagnosing, troubleshooting, and maintaining mechanical and electrical systems. Proven expertise in optimizing operations, managing service workflows, and implementing systematic processes to improve efficiency. Strong track record of managing complex projects, ensuring safety and compliance, and fostering positive relationships with both customers and colleagues. Motivated by challenges and committed to delivering high-quality, reliable service.
Overview
22
22
years of professional experience
Work History
Service Advisor/Writer
Grizzly Sports
07.2006 - 02.2025
- Managed troubleshooting and repair operations, ensuring timely customer service
- Developed diagnostic procedures to enhance repair efficiency
- Created work orders, estimates, and managed parts inventory
- Coordinated repair schedules and utilized software for data tracking
- Supported warranty processes and vendor relationships
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Parts Manager
Grizzly Sports
07.2003 - 07.2006
- Led department operations, managed parts inventory, and vendor relations
- Coordinated with service and sales teams for repair and upgrade support
- Maintained inventory accuracy using dealership management software
Skills
- Customer & Vendor Relations
- Technical Troubleshooting & Diagnostics
- Equipment Maintenance & Repair
- Preventive Maintenance
- Safety & Compliance
- Project Scheduling & Coordination
- Technical Documentation
- Computer & Software Proficiency
- Invoice Processing
- Tools & Equipment
Accomplishments
- Managed service operations for 19 years with consistent customer satisfaction.
- Developed streamlined processes for parts ordering and inventory management.
- Maintained strong vendor and business relationships.
Timeline
Service Advisor/Writer
Grizzly Sports
07.2006 - 02.2025
Parts Manager
Grizzly Sports
07.2003 - 07.2006
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