Summary
Overview
Work History
Education
Timeline
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Vanessa Nila

Caldwell

Summary

Results- driven customer service specialist highly skilled in account management and sales techniques. Bringing 15+ years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat and exceed business expectations. Personable and dedicated with extensive experience in Sales-Retail, Customer Service Industry Experienced with coordinating schedules and compliance to HIPPA regulations. I am a competent, loyal, hard working employee with the ability to achieve tasks when working alone or as part of a team. I am punctual with an excellent attendance record.

Overview

13
13
years of professional experience

Work History

Scheduling Agent

MTM Transportation
04.2023 - 01.2025
  • Assisted clients in finding suitable appointment times, balancing their preferences with available resources to achieve mutual satisfaction.
  • Provided excellent customer service, addressing questions or concerns regarding scheduling promptly and professionally.
  • Increased client retention with timely follow-ups and reminders about upcoming appointments.
  • Collaborated with managers to optimize staff schedules, resulting in higher productivity levels and employee satisfaction.

Assistant Store Manager

AT&T
08.2021 - 03.2023


  • Conducted regular audits for accurate stock levels, reducing excess inventory.
  • Identified sales opportunities through customer interactions, maximizing revenue.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Customer Service Representative

T-Mobile
02.2015 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Service Representative

Wells Fargo
12.2014 - 02.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Sales Associate

Macys Department Store
08.2011 - 12.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

GED -

CWI
Nampa, ID
09-2007

Timeline

Scheduling Agent

MTM Transportation
04.2023 - 01.2025

Assistant Store Manager

AT&T
08.2021 - 03.2023

Customer Service Representative

T-Mobile
02.2015 - 08.2021

Customer Service Representative

Wells Fargo
12.2014 - 02.2015

Sales Associate

Macys Department Store
08.2011 - 12.2014

GED -

CWI

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Vanessa Nila