Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
TeamMember of Reinsurance & Coinsurance Management
14 Years 9 Months
PT.Asuransi BRILife | 01.2012 - Current
Submitting a claim registration
Verifying the authenticity of documents
Preparing monthly and quarterly reports for claim submissions
Conduct coordination meetings, both internally and externally
Team Member of Data Entry
1 Year 5 Months
PT. Bringin Sarana Sejahtera Utama | 04.2007 - 09.2008
Credit Life Insurance participant data entry
Staf HRD & General Affair
10 Months
PT. Sekurindo Dutautama Perkasa | 05.2006 - 03.2007
Managing employee data administration
Carrying out the employee payroll process
Preparing data for shareholder meeting requirements
Patent Administration Staff
7 Months
PT. ESTU & Company | 02.2005 - 09.2005
Examining and verifying documents for the purpose of patent registration
Carrying out the registration process and meeting the requirements for filing a patent application
Coordinate with officials at the Directorate General of Intellectual Property (DJKI)
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Improved resolution time with effective problem-solving for customer complaints.
Maintain detailed records of patent filings to ensure accurate documentation and appropriate follow-up.
Administrative Assistant
1 Year 7 Months
Koperasi Pemuda Indonesia | 01.2002 - 08.2003
Managed calendars, scheduled meetings, and coordinated appointments for multiple departments.
Prepared correspondence, reports, and spreadsheets with strong attention to accuracy.
Organized filing systems, maintained records, and ensured easy document retrieval.
Answered phones, routed inquiries, and provided professional front-desk support.
Education
Bachelor - INTERNATIONAL RELATION
UNIVERSITAS NASIONAL | 01-2005
GPA: 3.16
Skills
Claims processing
Problem-solving
Teamwork and collaboration
Customer engagement
RIWAYAT KEANGGOTAAN ORGANISASI & KOMUNITAS*
Mabi Rohis BRILife | Anggota | 2023
Forum Kajian Anak Bangsa | Anggota | 2003-2004
Certification
02 s.d 03 Mei 2019 | Program Pelatihan Pekerja Non Sales Manaj Sales BRILife | Torres Consultant
21 s.d 22 September 2012 | Pendidikan Orientasi Pegawai Angkatan II | Bringin Life
05 April s.d 04 July 2008 | English Conversation 2 Level | LPIA (Lembaga Pendidikan Indonesia – Amerika)
12 Agustus 2002 | Public Debate Autonomy Region in Capital State as a Phenomenon for Election Governor Organized by NGO – Kammpus and Action Committee of Student Society For Social Care | NGO-KAMMPUS | Komite Aksi Mahasiswa & Masyarakat Peduli Sosial
Timeline
TeamMember of Reinsurance & Coinsurance Management
Care Worker (Utilization Management/ Case Management Support) at Magellan HealthCare Worker (Utilization Management/ Case Management Support) at Magellan Health
Patient Access Program Support / Case Management Support at Merck Access Program (MAP)Patient Access Program Support / Case Management Support at Merck Access Program (MAP)