Ventiola Laksa Artanti
Customer Service
Depok
Summary
Proven professional with a track record of enhancing customer satisfaction and increasing sales at PT Bank Central Asia Tbk through expert customer support and product knowledge. Excelled in data entry with a focus on accuracy and efficiency. Skilled in Microsoft Excel and active listening, demonstrating a commitment to results and client-focused solutions.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Officer
PT Bank Central Asia Tbk
09.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Help increase company sales and profits by prioritizing customer needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Data Entry Clerk
PT Rajawali Berdikari (Radikari)
06.2021 - 08.2021
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed in line with company targets.
Salesperson
11th Management
02.2021 - 03.2021
- Offer and explain products in full to attract customers interestWorked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Worked to build relationships with customers and built potential for additional sales.
Education
Bachelor of Accountancy -
Universitas Pancasila
Jakarta, Indonesia 09.2017 - 09.2021
Skills
Customer Support
Service Recommendations
Data Entry
Complaint Handling
Customer Focus
Computer Proficiency
Follow-up skills
Microsoft Excel
Microsoft PowerPoint
Product Knowledge
Active Listening
Administrative Support
Timeline
Customer Service Officer
PT Bank Central Asia Tbk
09.2021 - Current
Data Entry Clerk
PT Rajawali Berdikari (Radikari)
06.2021 - 08.2021
Salesperson
11th Management
02.2021 - 03.2021
Bachelor of Accountancy -
Universitas Pancasila
09.2017 - 09.2021