Veny Haryanto
Marketing
Surabaya
Summary
Results-oriented professional with extensive experience in relationship banking. Known for strong sales acumen and teamwork abilities, consistently exceeding performance targets. Dedicated to delivering personalized banking solutions that align with client needs and enhance overall satisfaction.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Relationship Banker
Bank Neo Commerce
Surabaya
08.2021 - Current
- Cultivated strong customer relationships through personalized banking solutions and financial advice.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Analyzed client needs to recommend appropriate products and services, enhancing overall customer satisfaction.
- Led initiatives to enhance digital banking adoption among clients, increasing engagement with online services.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Relationship Manager
PT BANK SMBC INDONESIA
Surabaya
08.2013 - 07.2016
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
PERSONAL BANKING OFFICER
PT BANK DANAMON INDONESIA
Surabaya, Indonesia
01.2012 - 08.2013
- Managed customer accounts to enhance client satisfaction and retention.
- Provided personalized banking solutions tailored to individual financial needs.
- Conducted in-depth financial assessments to identify potential growth opportunities for clients.
- Streamlined loan application processes, improving turnaround time for customer approvals.
Asisstant Marketing
Bank Mayapada Indonesia
Surabaya
02.2011 - 01.2012
- Developed and executed marketing campaigns to enhance brand awareness and customer engagement.
- Collaborated with cross-functional teams to ensure alignment on marketing strategies and project timelines.
- Analyzed market trends and competitor activity to inform strategic decision-making for promotional initiatives.
- Managed social media platforms, creating content that increased follower engagement and reach.
Customer Service Representative
Bank Mayapada Indonesia
Surabaya, Indonesia
08.2010 - 01.2011
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted in onboarding new clients, ensuring accurate account setup and service orientation.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
- Trained junior representatives on product features, customer interaction techniques, and system navigation.
Teller
Bank Mayapada Indonesia
Surabaya, Indonesia
04.2010 - 07.2010
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted clients with account inquiries, providing exceptional customer service and fostering relationships.
- Managed cash drawer, balancing daily transactions and maintaining accurate financial records.
- Trained new tellers on operational procedures and customer service best practices to enhance team performance.
Education
Bachelor's Degree - Psychology
Universitas Katholik Widya Mandala
Surabaya, Indonesia 04.2001 -
Skills
Relationship building and management
Sales expertise
Goal setting
Cross-selling products
Persuasive communication style
Multitasking Abilities
Computer skills
Teamwork and collaboration
Time management
Decision-making
Timeline
Relationship Banker
Bank Neo Commerce
08.2021 - Current
Relationship Manager
PT BANK SMBC INDONESIA
08.2013 - 07.2016
PERSONAL BANKING OFFICER
PT BANK DANAMON INDONESIA
01.2012 - 08.2013
Asisstant Marketing
Bank Mayapada Indonesia
02.2011 - 01.2012
Customer Service Representative
Bank Mayapada Indonesia
08.2010 - 01.2011
Teller
Bank Mayapada Indonesia
04.2010 - 07.2010
Bachelor's Degree - Psychology
Universitas Katholik Widya Mandala
04.2001 -