Verina Rendiza

Budget & Revenue Management Loss Prevention & Safety

Leading Room Operations

• Translate property goals into team objectives for guest tracking and productivity.
• Foster a high-performing, collaborative, service-oriented team culture.
• Monitor guest and associates satisfaction data, and implement improvements.
• Supervise Front Desk, Housekeeping, Recreation and Spa related functions in management’s absence.
• Perform operational tasks as needed.

Day-to-Day Rooms Management

• Oversee execution across rooms departments, ensuring adherence to recovery plans and standard Procedures
• Run and analyze room operations reports and share findings with the team.
• Coordinate with Engineering and Housekeeping to address issues efficiently.
• Ensure teams have appropriate uniforms, supplies, and equipment.
• Operate or report on departmental equipment as necessary.
• Verify room rate accuracy and capitalize on revenue opportunities.
• Assist with departmental budgets by monitoring expenses, payroll, manpower and reports.
• Understand the financial impact of room operations on overall property performance.

Guest Experience Excellence

• Maintain brand-standard service culture and respond proactively to guest needs.
• Engage directly with guests to collect feedback, resolve issues, and share with management.
• Review comment cards and satisfaction results, coaching staff on service standards.
• Perform on both Marriott Brand standard audit as well as LQA
• guest tracking systems to anticipate and personalize guest experiences.
• Enforce loss prevention protocols.
• Participate in investigations of any incidents involving staff or guests.

• Communicates the concept of Total Quality Management, providing expert advice, coaching, training, and facilitation.
• Collaborate with General Managers, Direct reports each department and staff to devise and execute quality assurance strategies.
• Ensure quality processes align with company's mission and brand standards, addressing customer needs, elevating employee satisfaction, and driving continuous improvement.
• Guide and inspire the room division team to customize a seamless guest experiences, ensuring a standard of excellence in every aspect.
• Develop and implement service excellence initiatives to create loyalty beyond reason.

• Deliver personalized and attentive service that consistently exceeds guest expectations.
• Oversee and supervise all aspects of the concierge, bellman, and airport representative teams.
• Coordinate with the Front Office Manager to oversee the Front Office department, including the villa operations.
• Prepared daily activity reports, highlighting concierge interactions, guest feedback, and operational challenges for management review.
• Manage and ensuring exceptional service for VIP guests and in-house groups.
• Coordinate and conduct training and development programs for team members.
• Stay informed on all special events, and ensure seamless guest experiences.
• Facilitated communication between hotel departments to address guest needs, coordinating housekeeping, maintenance, and room service effectively.
• Adapted quickly to changing guest needs and unforeseen circumstances, maintaining composure and professionalism in high-pressure situations.
• Managed booking inquiries and reservations via telephone, email, and in-person interactions, maintaining high service standards.

• Manage daily villa operations, ensuring each villa is maintained, clean, well-stocked (amenities, linens), and ready for arrival.
• Conduct regular inspections of villas, public areas, and staff zones; enforce brand quality and cleanliness standards.
• Coordinate across departments (Housekeeping, Maintenance, F&B, Front Office, Security) to ensure seamless guest experience.
• Welcome guests, anticipate and fulfill service needs, including personalized villa requests through coordination with butlers and relevant departments.
• Handle guest feedback and complaints promptly—document incidents, liaise with department heads, and ensure resolution.
• Assist in budget management, track expenses (linen, supplies, payroll), monitor departmental spending, and support financial reviews.
• Train, coach, and mentor villa and butler teams; enforce SOPs, service standards, and professional conduct protocols.

• Deliver personalized and attentive service that consistently exceeds guest expectations.
• Oversee and supervise all aspects of the Concierge, bellman, and airport representative teams.
• Manage the Accors loyalty program, ensuring exceptional service for VIP guests and in-house groups.
• Coordinate and conduct training and development programs for team members.
• Stay informed on all special events and ensure seamless guest experiences.
• Direct driveway operations, valet parking, luggage services, transportation, and guest rooming services.

• Deliver personalized and attentive service that consistently exceeds guest expectations.
• Oversee and supervise all aspects of the Concierge, bellman, and airport representative teams.
• Ensuring exceptional service for VIP guests and in-house groups.
• Coordinate and conduct training and development programs for team members.
• Stay informed on all special events and ensure seamless guest experiences.
• Direct luggage services, transportation, and guest rooming services.