Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Software
Certification
Interests
Work Availability
Timeline
Verina Gisella, S.M., RSA®

Verina Gisella, S.M., RSA®

Senior Financial Banking Officer - Bank Central Asia
Bekasi, Indonesia 17435

Summary

Verina Gisella (21) is a final year student at Kalbis Institute studying financial management. She is a woman who never gives up, hard worker and has strong motivation to achieve her goals. Because of that Verina awarded as the management ambassador of the Kalbis Institute. Professional experience in banking, capital market investment, business development, and project management. Interested in finance, startups, tech, with an aptitude towards development economics. For further inquiries, Verina can be reach through the following: www.linkedin.com/in/verinagisella

Overview

3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Senior Customer Service Officer

Bank Central Asia (BCA)
Jakarta Pusat
08.2022 - Current
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Officer (Intern)

Bank Central Asia (BCA)
Jakarta Pusat
08.2021 - 08.2022
  • Delivered services to customer locations within specific timeframes.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Created plans and communicated deadlines to complete projects on time.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Coordinator Tax and Investment Gallery (Intern)

Kalbis Institute
Jakarta Timur
09.2019 - 09.2021
  • Prepare seminar and workshop about capital market industry and stock analysis at campus etc.
  • Prepare monthly reports of partner exchange transactions and Investment Gallery activities
  • Met and collaborated with existing and prospective clients to ascertain financial goals and provide recommendations on investment solutions.
  • Maintain and build trusted relationships with key customers, clients, partners, and stakeholders.

Education

Bachelor's Degree - Management

Kalbis Institute, Jakarta Timur
12.2018 - 12.2022

Skills

Analytical and Critical Thinking

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Accomplishments

Merry Riana Campus Ambassadors (MRCA)

(Merry Riana Group, Okt 2022)

Best Staff of Himpunan Mahasiswa Manajemen (HIMAN)

(Himpunan Mahasiswa Manajemen Kalbis Institute, May 2020)

1st Champion of "Competition For Young Dynamic Entrepreneur

(Biro Pengembangan Inovasi dan Kewirausahaan Kalbis Institute, Jan 2020)

Semi Finalist Business Plan Competition NAFTEX 2019

(Agritechno Business Centre Universitas Brawijaya, Sep 2019)

1st Champion of Stocklab Competition "Kalbis Investment Day 2019"

(Faculty of Economics and Business Kalbis Institute, Apr 2019)

3rd Winner of Kalbis Institute Management Ambassador

(Kalbis Institute, an Institute by YAYASAN PENDIDIKAN KALBE, Apr 2019)

1st Champion Stocklab Competition of Kalbis Investment Internal Day

(Faculty of Economics and Business Kalbis Institute, Mar 2019)

1st Runner Up of "Festival Produk Karya Mahasiswa"

(Biro Pengembangan Inovasi dan Kewirausahaan Kalbis Institute, Jan2019)

SCG Sharing The Dream Scholarship Awarded

(Country Director of SCG Indonesia - Mr. Nantapong Chantrakul, Aug 2017)

Affiliations

  • Rahayu Budhi Purwanti (Branch Manager BCA Citra Towers) | (021) 3970 6875
  • Budi Kurniawan, S.E., M.A., M.Ak., CMA. (Vice Rector III Kalbis Institute) | (021) 4788 3900

Software

Branch Delivery System (BDS)

Customer Relationship Management System (CRMS)

Financial Technology (FinTech)

Integrated Micro Banking System

Microsoft Office / Libre Office

Certification

Professional Agency Certification of Life Insurance

Interests

Financial

Investment

Banking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Customer Service Officer - Bank Central Asia (BCA)
08.2022 - Current

Professional Agency Certification of Life Insurance

03-2022

Professional Agency Certification of Unit Linked Product

03-2022

Registered Securities Analyst (RSA®)

11-2021
Customer Service Officer (Intern) - Bank Central Asia (BCA)
08.2021 - 08.2022

Wakil Perantara Pedagang Efek Pemasaran Terbatas (WPPE-PT)

06-2021
Coordinator Tax and Investment Gallery (Intern) - Kalbis Institute
09.2019 - 09.2021
Kalbis Institute - Bachelor's Degree, Management
12.2018 - 12.2022

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Verina Gisella, S.M., RSA®Senior Financial Banking Officer - Bank Central Asia