Viceroy
Product Operations
Jl. Metro Permata 1 Blok N2 No 18
Summary
I am an IT graduate, experienced in the field of organization while in college. Worked as a System trainer at Lion Parcel for 1 year, then moved to Technical Writer while at Lion Parcel for 1 year. After that I started my career in Product and became Product Ops at Fuse for 10 months. I am also a freelance photographer, videographer. Now I want to develop my career in product field.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Product Operations
FUSE
Jakarta
09.2021 - 07.2022
- Analyst request ticket from user, then collaborate with Developer and QA to solve the request
- Analyst Bug Issue from user, then collaborate with Product Manager and Developer to solve the issue
- Analyzing data to help product management make better-informed decisions
Technical Writer
Lion Parcel
Jakarta
07.2020 - 09.2021
- Make a Technical Documentation about system to speed up the onboarding process for developer, and make developer easier to check the previous version
- Training our stakeholders about new features
- Documented technical workflows in private wiki for education of newly hired employees.
System Trainer
Lion Parcel
Jakarta
06.2019 - 07.2020
- Make a documentation about system on Lion Parcel
- Training user how to use our system
- Training some partner about system flow
Education
High School Diploma -
SMK Yadika 2
Jakarta, Indonesia 01.2011 - 01.2014
S.Kom - Information Technology
Universitas Kristen Krida Wacana
Jakarta, Indonesia 06.2014 - 06.2019
Skills
Critical Thinking
Timeline
Product Operations
FUSE
09.2021 - 07.2022
Technical Writer
Lion Parcel
07.2020 - 09.2021
System Trainer
Lion Parcel
06.2019 - 07.2020
S.Kom - Information Technology
Universitas Kristen Krida Wacana
06.2014 - 06.2019
High School Diploma -
SMK Yadika 2
01.2011 - 01.2014
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