Vicki Widias Putri
Operation Leader
Summary
Customer-focused operations leader with over five years of experience in financial services, specializing in customer relationship management, complaint resolution, and service excellence. Skilled in leading teams, improving customer experiences, and optimizing operational processes. Known for delivering practical solutions, empowering teams, and fostering strong customer relationships through empathy and proactive communication.
Overview
10
10
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Branch Operations Head
BCA Finance Company
03.2022 - Current
- Led branch operations with a focus on improving customer service and operational efficiency.
- Resolved customer complaints and escalated cases, ensuring high satisfaction levels.
- Analyzed customer feedback and branch data to drive service improvements.
- Recruited, trained, and coached teams on delivering excellent customer service.
- Managed branch expenses, transactions, and compliance processes.
Administration Team Leader
BCA Finance Company
11.2016 - 02.2018
- Supervised the administrative team supporting customer transactions and inquiries.
- Managed daily branch operations and ensured accuracy in financial and administrative processes.
- Supported resolution of customer service cases and improved response times.
Operations Development Program (Management Trainee)
PT BCA Finance
10.2015 - 10.2016
- Completed comprehensive management training covering business operations and customer service.
- Initiated service improvement projects and streamlined branch processes.
Education
Bachelor of Arts - Public Relations
School of Communications Protest Indonesia
Jakarta04-2015
Skills
- Customer Relationship Management
- Complaint Handling & Resolution
- Service Process Improvement
- Customer Communication & Empathy
- Operational Leadership
Certification
Operations Development Program, BCA Finance, 2015
Professional Interests
- Customer Service Excellence
- Leadership & Team Development
- Financial Literacy & Community Engagement
- Business Process Innovation
Volunteer Experiences
Sultra Island Care
South East Sulawesi, Indonesia
Volunteer | 2021 – 2022
- Supported community development programs and environmental initiatives on Sultra Island.
- Assisted in organizing educational and social awareness activities for local residents.
South Kalimantan, Indonesia
Volunteer Teacher | 2022
- Delivered educational sessions to children in remote areas, focusing on motivation and basic learning.
- Promoted the importance of education in underprivileged communities.
South Kalimantan, Indonesia
Volunteer | 2022
- Participated as a guest speaker to inspire elementary school students about career paths and personal development.
- Shared personal career experiences to encourage children to dream big.
Central Kalimantan, Indonesia
Volunteer | 2023
- Engaged with local students to introduce diverse career opportunities and inspire positive futures.
- Collaborated with other professionals to conduct interactive classroom sessions.
Timeline
Branch Operations Head
BCA Finance Company
03.2022 - Current
Administration Team Leader
BCA Finance Company
11.2016 - 02.2018
Operations Development Program (Management Trainee)
PT BCA Finance
10.2015 - 10.2016
Bachelor of Arts - Public Relations
School of Communications Protest Indonesia
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