Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Viecca Lismarianti Atmadja

Viecca Lismarianti Atmadja

Key Account Manager
Indonesia

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

23
23
years of professional experience

Work History

Key Account Manager

CLOUD WISE PTE LTD
03.2024 - Current
  • Company Overview: We specialize in IT operations and DevOps solutions for businesses. We offer cutting-edge, cloud-based tools to empower enterprises across China and Southeast Asia
  • Focused on end-to-end monitoring Solutions
  • Responsibilities:
  • Handle Multi Industry Customer i.e., FSI, Transportation, Manufacture (PT Bank Tabungan Negara (Persero) Tbk, PT Bank Tabungan Negara Syariah, PT Bank Rakyat Indonesia (Persero) Tbk, Some regional banks (BJB, BJBS, Bank DKI, BPD Jateng), PT Permodalan Nasional Madani, PT Transportasi Jakarta, PT Indonesia Comnet Plus (icon+), PT Jasa Raharja)
  • Identify the opportunities of customer needs
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Maintain relationship with the partners i.e., PT SISI, PT Swadharma Duta Data, PT LTI, PT Dikstra
  • Strengthened client relationships through regular communication and effective problem solving .
  • Built and maintained strong client relationships to drive business growth
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Expanded key account base by identifying and cultivating new business opportunities.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Initiated cross-selling and upselling strategies to maximize account revenue potential.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Generate business opportunities by exploring the client's needs and requirements as well as their challenges
  • Break-through Success Story:

PT Bank Tabungan Negara (Persero) Tbk, : Direct appointment of Log Analyzer Project

PT Bank Tabungan Negara Syariah : Direct appointment of APM (Application Performance Management) Project

Business Development Specialist

PT. HUAWEI CLOUD INDONESIA
01.2023 - 02.2024
  • Company Overview: Multi-national Cloud Provider Company
  • Focused on Cloud Solutions
  • Responsibilities:
  • Handle FSI Customer i.e., PT Bank Rakyat Indonesia (Persero) Tbk, PT Bank Raya Indonesia, PT Pegadaian, PT Bank Tabungan Negara (Persero) Tbk, PT Bank DKI, PT Bank Pembangunan Daerah Jawa Barat dan Banten Tbk, (Bank BJB)
  • Maintain relationship with the partners i.e., PT Metrocom Global Solusi, PT Mega Buana Teknologi, PT Mitra Mandiri Informatika and clients as well as with distributor by conducting courtesy and discussion meeting, product, and technology update (including Joint Planning Session)
  • Generate business opportunities by exploring the client's needs and requirements as well as their challenges
  • And lead those opportunities into the project initiative
  • Together with management, select the right approach and strategy to win the project by managing the expectations of the client and partners
  • Monitor project delivery and milestone to ensure account receivable is paid as per time scheduled

Business Development Manager

PT. QLUE PERFORMA INDONESIA
09.2020 - 01.2023
  • Company Overview: Ai/IoT Company
  • Focused on Smart City, Smart Manufacture, Smart Building, etc
  • Responsibilities:
  • Developed and maintained dynamic relationship with new and existing clients i.e., PT Grand Indonesia, RSAB Harapan Kita, RS Pelni, Some of District Government PT Jakarta Industrial Estate Pulogadung (JIEP), PT Semen Indonesia Group (SIG), PT LEN Industri (Persero)., PT LRT,
  • Identify the opportunities of customer needs
  • Maintain relationship with the partners i.e., PT Mastesystem Infotama, PT MDI, PT Telkomsel, PT Mitra Info Sarana, PT Global System Solution, and clients by conducting courtesy and discussion meeting, product, and technology update
  • Generate business opportunities by exploring the client's needs and requirements as well as their challenges
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • And lead those opportunities into the project initiative
  • Together with management, select the right approach and strategy to win the project by managing the expectations of the client and partners
  • Manage the entire bidding process, from the document preparation, document submission to the initial negotiation, contract agreement, bank guaranty etc
  • Monitor project delivery and milestone to ensure account receivable is paid as per time scheduled
  • Solution has been sold and used by the clients are : Qlue Thermal, CCTV HIKvision, Qlue Dashboard, Qlue Work, Annual Maintenance
  • Success Story:

PT Grand Indonesia : We won the Thermal Body tender even though our quotation is the highest

The dealing price : Rp

113.636.365 (exclude tax)

PT Semen Indonesia Group : This is close tender, because of I have good relationship with the user, we can monitor everything with well

The dealing price : Rp

990.000.000 (exclude tax)

Marketing Manager

PT. DINAMIKA SISTEM INTEGRASI SOLUSI
02.2019 - 08.2020
  • Company Overview: ICT Company
  • Responsibilities:
  • Manage all the appointed clients i.e., PT Bank Tabungan Negara (Persero) Tbk, PT Bank Syariah Mandiri, PT KSEI, PT Bank Pembangunan Daerah Jawa Barat dan Banten Tbk, (Bank BJB), PT Bank Rakyat Indonesia (Persero) Tbk, PT Bank Mandiri (Persero) Tbk, PT Kaldu Sari and PT Bank DKI
  • Maintain relationship with the clients as well as with distributor and principles by conducting courtesy and discussion meeting, product, and technology update
  • Generate business opportunities by exploring the client's needs and requirements as well as their challenges
  • And lead those opportunities into the project initiative
  • Together with management, distributor, and principle, select the right approach and strategy to win the project by managing expectation of the client and partners
  • Manage the entire bidding process, from the document preparation, document submission to the initial negotiation, contract agreement, bank guaranty, etc
  • Monitor project delivery and milestone to ensure account receivable is paid as per time scheduled
  • Solutions (Software, Hardware, and Annual Maintenance) that have been sold and used by the clients are: Access Point (Aruba HP), Netscout (Security Monitoring), Palo Alto (Firewall), Fortinet (Firewall), Annual Maintenance of Netscout, Palo Alto and Fortinet


Senior Account Manager

PT. MASTERSYSTEM INFOTAMA
04.2012 - 03.2016
  • Company Overview: ICT Company and Distributor
  • Responsibilities:
  • Manage all the appointed clients i.e., PT TASPEN (Persero), PT Bank Tabungan Negara (Persero) Tbk, PT Bank BUKOPIN, PT Bank DKI and PT JAMSOSTEK
  • Maintain relationship with the clients as well as with distributor and principles by conducting courtesy and discussion meeting, product, and technology update, joint planning session and sponsorship
  • Generate business opportunities by exploring the client's needs and requirements as well as their challenges
  • And lead those opportunities into the project initiative
  • Together with management, distributor, and principle, select the right approach and strategy to win the project by managing expectation of the client and partners
  • Manage the entire bidding process, from the document preparation, document submission to the initial negotiation, contract agreement, bank guaranty, etc
  • Monitor project delivery and milestone to ensure account receivable is paid as per time scheduled
  • Increased revenue for the company through strategic upselling and cross-selling initiatives.
  • Mentored junior account managers, fostering their professional growth and skills development within the company.
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Sold new products and services and developed new accounts to maximize revenue potential.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Mentored junior account management professionals to develop skills and increase company revenue.
  • Solutions (Software, Hardware, and Annual Maintenance) has been sold and used by the clients are: Server and Storage (Hewlett Packard), Networking (Switch, Router, and Load balancer), Voice over IP (VOIP) and Video Conference by Cisco, Microsoft License (Office 365, Exchange, etc.), Reconciliation System (Citynet), Annual Maintenance
  • Success Story:

PT Taspen (Persero) DRC Project (Cisco)

PT Bank Tabungan Negara (Persero) Tbk, Office 365 Microsoft Project USD 5.000.000

Account Manager

PT. METROCOM JADDI TECHNOLOGY
08.2011 - 04.2012
  • Company Overview: System Integrator, product: SAP
  • Responsibilities:
  • Manage cross industry client i.e., PT BRI Agroniaga Tbk, PT Asuransi Wahana Tata (ASWATA), PT Bank Central Asia, PT PAL Indonesia (Persero)
  • Act as single point of contact for the client for any communication, from the sales, project delivery up to after sales support
  • Manage all the opportunities and ensure all necessary action required to win and close the deal are taken in place and all commitment are delivered in timely manner
  • Support the entire bidding process, from the document preparation, document submission to the initial negotiation, contract agreement, bank guaranty, etc
  • Working closely with distributor as well as principle in preparing both technical and commercial documents
  • Success Story:

PT BRI Agroniaga Tbk (Dell) Server Project (close the deal in first month probation)

Account Manager

PT. LIMAS CENTRIC INDONESIA TBK
06.2009 - 02.2011
  • Company Overview: System Integrator
  • Responsibilities:
  • Offering and selling the e-HRIS (Electronic Human Resources Information System) and e-FAM (Electronic Fixed Asset Management) product and solutions especially to Financial Service Industry
  • Manage end to end selling process as well as delivery process, from creating the need of customer, bidding or tender process, project kickoff and monitoring the project delivery and milestone, and making sure all the payment is paid according to the agreement
  • Success Story:

PT Bank Rakyat Indonesia Syariah Deal the e-HRIS and e-FAM (Fix Asset Management)

ACCOUNT MANAGER

PT. INTEGRA PRATAMA
01.2008 - 03.2009
  • Company Overview: EDC & Smart card
  • Responsibilities:
  • To bring new portfolio and business from the financial services industry by offering and selling the EDC and smart card solution
  • Manage the entire bidding process, from the document preparation, document submission to the initial negotiation, contract agreement, bank guaranty, etc
  • Monitor project delivery and milestone to ensure account receivable is paid as per time scheduled
  • Success Story

Has successfully bring two new strategic clients: 1. PT Bank Rakyat Indonesia (Persero) Tbk, won the tender: Gemalto EDC 6000 and Oberthur Smartcard;

2. PT Bank Danamon Indonesia Tbk, won the tender: Oberthur Smartcard and Gemalto EDC

PROJECT ADMINISTRATOR

LEMBAGA AFILIASI PENELITIAN INDONESIA - LAPI ITB
08.2007 - 12.2007
  • Company Overview: Oil & Gas Consultant
  • Responsibilities:
  • Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting.
  • Efficiently managed incoming requests from stakeholders by prioritizing tasks based on urgency and relevance.
  • Supported senior management in strategic planning activities related to future projects or initiatives within the organization.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

MASTER CEREMONY & PRESENTER

SELF-EMPLOYEE
05.2006 - 08.2007


  • Rapat Umum Pemegang Saham Bursa Efek Indonesia
  • Product Launching Panasonic
  • Grand Opening Gading Grande Residences
  • Jazz Music Festival Institut Kesenian Jakarta
  • The online games battle Telkom Vision
  • Nightmare before Christmas Party Midas Magic House Resto & Lounge
  • Seminar Ikatan Sarjana Ekonomi Indonesia
  • National Work Meeting 2007 Bintang Toedjoe & OTC
  • Nine days of House & Property Exhibition Panangian Pro Exco
  • The 1st Indonesia Fuel & Lubed Conference Masyarakat Pelumas Indonesia
  • Employee Gathering Telkomsel
  • Partner Gathering Telkomsel
  • Family Gathering Indonesian Power
  • Customer Gathering Gading Grande Residences
  • Gala Dinner Gading Grande Residences
  • 18th Anniversary Himpunan Konsultan Hukum Pasar Modal

COORDINATOR

I MEDIA ENTERTAINMENT PTE LTD
09.2004 - 05.2006
  • Company Overview: Production House
  • Responsibilities:
  • Assist casting team in the selection process
  • Arrange and communicate the shooting schedule with artist
  • List of equipment required for shooting and prepare the equipment
  • Prepare and manage budget according to the proposed plan & time
  • Prepare the press release letter and media event or media exhibition
  • Gathered and organized materials to support operations.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.

SECRETARY

PT. DINAR
02.2002 - 09.2004
  • Company Overview: Contractor
  • Responsibilities:
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Scheduled appointments and conducted follow-up calls to clients.

Education

Bachelor of Arts Honors Degree (BA Hons) - Public Relations

The London School of Public Relations
Jakarta, Indonesia
01.2001 - 2005.01

SMU - Social Sciences

SMU Negeri 30
Jakarta, Indonesia
01.1998 - 2001.01

Skills

Key account management

Client relationship building

Account management

Business development

Lead generation

Personal Information

  • Date of Birth: 03/09/84
  • Nationality: Indonesian
  • Marital Status: Single

Timeline

Key Account Manager

CLOUD WISE PTE LTD
03.2024 - Current

Business Development Specialist

PT. HUAWEI CLOUD INDONESIA
01.2023 - 02.2024

Business Development Manager

PT. QLUE PERFORMA INDONESIA
09.2020 - 01.2023

Marketing Manager

PT. DINAMIKA SISTEM INTEGRASI SOLUSI
02.2019 - 08.2020

Senior Account Manager

PT. MASTERSYSTEM INFOTAMA
04.2012 - 03.2016

Account Manager

PT. METROCOM JADDI TECHNOLOGY
08.2011 - 04.2012

Account Manager

PT. LIMAS CENTRIC INDONESIA TBK
06.2009 - 02.2011

ACCOUNT MANAGER

PT. INTEGRA PRATAMA
01.2008 - 03.2009

PROJECT ADMINISTRATOR

LEMBAGA AFILIASI PENELITIAN INDONESIA - LAPI ITB
08.2007 - 12.2007

MASTER CEREMONY & PRESENTER

SELF-EMPLOYEE
05.2006 - 08.2007

COORDINATOR

I MEDIA ENTERTAINMENT PTE LTD
09.2004 - 05.2006

SECRETARY

PT. DINAR
02.2002 - 09.2004

Bachelor of Arts Honors Degree (BA Hons) - Public Relations

The London School of Public Relations
01.2001 - 2005.01

SMU - Social Sciences

SMU Negeri 30
01.1998 - 2001.01
Viecca Lismarianti AtmadjaKey Account Manager