VILLA AYU SOURANDRI
Front Desk Agent
Surabaya,Jawa Timur
Summary
Offering 8 years of exceptional front desk service in hotel industry. Skilled in greeting and assisting clients, scheduling appointments and answering phone calls and emails. Adept at working with databases, problem-solving and coordinating activities. Exceptional communication skills and impressive body language.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Front Desk Agent
Hotel Aria Centra Surabaya
01.2021 - Current
- Company Overview: Hotel Aria Centra Surabaya is a 4 stars hotel in a good neighborhood, which is located at Central Surabaya
- Answered incoming calls, provided information and directed calls to appropriate staff
- Managed reservations and cancellations, ensuring accuracy in all data entry
- Coordinated room assignments and accommodated special requests
- Addressed customer complaints and queries swiftly resolving issues and increasing repeat business
- Recognized for consistently maintaining a positive attitude while handling customer interactions
- Hotel Aria Centra Surabaya is a 4 stars hotel in a good neighborhood, which is located at Central Surabaya
Receptionist
Pesonna Hotel Gresik
01.2016 - 12.2021
- Company Overview: Pesonna Hotel Gresik is 3 star hotel located in Gresik
- Updated guest registration, billing and reservation details on computer database
- Handled cash transactions, including bill payments and taking deposits, with accuracy in daily financial reporting
- Ensured hotel guests feel comfortable by providing exceptional customer service
- Wrote 20 emails daily and trained staff on communication and body language
- Pesonna Hotel Gresik is 3 star hotel located in Gresik
SPA Receptionist
Aston Bojonegoro City Hotel
01.2014 - 12.2015
- Company Overview: Aston Bojonegoro City Hotel is strategically located in Bojonegoro's city center
- Greet customers and answer inquiries in a friendly and professional manner
- Schedule appointments and manage customer bookings
- Process payments and handle cash transactions
- Maintain customer records and update customer information in the database
- Ensure the spa reception area is clean and organized
- Aston Bojonegoro City Hotel is strategically located in Bojonegoro's city center
Bank Internship
PT BPR Charis Utama
01.2012 - 12.2012
- Company Overview: PT BPR Charis Utama Jatirogo Tuban is one of the banks that have business in the provision of micro-credit
- Worked with customers handling the daily transactions
- Focused on account creation, opening checking and savings accounts, bonds processing loans
- Managed the tellers and attended company management meeting
- PT BPR Charis Utama Jatirogo Tuban is one of the banks that have business in the provision of micro-credit
Education
Vocational High School - Accounting
SMKN 1 Singgahan
Tuban 07.2010 - 05.2013
Skills
Communication
Certification
Certified Hotel Front Desk Professional, Equips hotel employees with skills necessary to understand guests' needs, through Hospitality Certification.
Strengths
- Problem Solving, It takes me 2 minutes to find and analyze a problem and 2 more to solve it.
- Communication, Excellent at opening lines of communication with team members and guests, which increased overall customer satisfaction.
- Attention to detail, Close attention to detail, used to ensure bookings and financial transactions are processed correctly and efficiently.
- Body Language, My exceptional nonverbal communication helps me establish an overall good impression on clients.
Passions
Travel and Culture
Timeline
Front Desk Agent
Hotel Aria Centra Surabaya
01.2021 - Current
Receptionist
Pesonna Hotel Gresik
01.2016 - 12.2021
SPA Receptionist
Aston Bojonegoro City Hotel
01.2014 - 12.2015
Bank Internship
PT BPR Charis Utama
01.2012 - 12.2012
Vocational High School - Accounting
SMKN 1 Singgahan
07.2010 - 05.2013
Certified Hotel Front Desk Professional, Equips hotel employees with skills necessary to understand guests' needs, through Hospitality Certification.
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