VINCENT DENTE
Eagle,ID
Summary
Outgoing Restaurant Server offering over 12 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
11
11
years of professional experience
Work History
Lead Server
California Pizza Kitchen
Salt Lake City
04.2020 - 03.2022
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction resulting in 30% increase in sales. Always maintained 5 star reviews.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Greeted and maintained relationships with regular customers.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Restaurant Manager
Blue Fish Sushi Bar
South Jordan
02.2018 - 03.2020
- Assisted customers in order selection, recommended specific menu items and ensured prompt, accurate service.
- Consistently achieved highest guest check averages among all servers through suggestive selling.
- Trained and helped colleagues and new hires.
- Achieved highest employee retention rate in region.
- Developed repeat business by establishing close and lasting relationships with customers, resulting in sales increases of 25%
- Maintained 100% compliance to all safety standards.
- Ensured safety of customers and colleagues by following food safety and restaurant guidelines.
- Placed weekly beverage, alcohol and wine orders.
- Compiled and distributed daily sales reports to Management.
Lead Server
Cliff House Gastro Pub
Draper
04.2015 - 01.2018
- Provided superior customer service by promptly greeting customers, making them feel comfortable at their table, explaining menu selections and continually visiting customer’s tables to promote inviting and attentive service.
- Continually promoted from Server to Lead Server to Lead Bartender.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints. Increased sales by 20%.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Restaurant Manager
Tsunami Restaurant & Sushi Bar
Union Heights
03.2011 - 04.2015
- Consistently excelled in customer service, increasing sales by 20%.
- Promoted from Server to Lead Server to Restaurant Manager, managing staff of 20.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Education
Associates - Architecture
University of Portland
Portland, Oregon2002
Skills
- Customer service
- Team Leadership
- Guest relations
- Food Preparation and Safety
- Staff training/development
- Relationship building
- Upselling techniques
- Compliance standards
- High-Volume Dining
Additional Information
- LICENSES/CERTIFICATIONS , Utah State food and Beverage Service Worker's Permit (current)
- ENDORSEMENTS Frequently praised with 5 ratings for excellent service on restaurant online rating sites.
Timeline
Lead Server
California Pizza Kitchen
04.2020 - 03.2022
Restaurant Manager
Blue Fish Sushi Bar
02.2018 - 03.2020
Lead Server
Cliff House Gastro Pub
04.2015 - 01.2018
Restaurant Manager
Tsunami Restaurant & Sushi Bar
03.2011 - 04.2015
Associates - Architecture
University of Portland
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