Vincentius A Paulo Endra Adi Nugraha
Water Treatment Technical Engineer
Malang
Summary
Collaborative Technical Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Supported Clients History:
- Pertamina Refinery Unit IV (Cilacap)
- Ecogreen Oleochemicals (Batam)
- Synergy Oil Nusantara (Batam)
- Multi Bintang Indonesia (Tangerang)
- Mitrabara Adiperdana (Malinau, North Kalimantan)
- Hyundai Motor Manufacture Indonesia (Bekasi)
Overview
7
7
years of professional experience
Work History
Technical Support Engineer
PT Lautan Air Indonesia
01.2024 - 05.2024
- Provided remote assistance to clients, ensuring timely resolution of client's concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Maintained response times to support business continuity.
Technical Engineer
PT. Lautan Luas Tbk.
04.2017 - 12.2023
- Identified and corrected system faults to minimize operational system downtime.
- Implemented quality control measures to ensure the highest level of product integrity and reliability.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
- Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
- Established strong working relationships with stakeholders through effective communication and collaboration on shared goals.
- Increased project efficiency by expertly managing resources and adhering to strict deadlines.
- Provided technical support in both on-site and telephone consultations.
- Analyzed and interpreted data to identify trends and recommend improvements.
Education
Bachelor of Science - Chemical Engineering
Universitas Katolik Widya Mandala Surabaya
Surabaya, Indonesia 04.2001 -
Skills
Technical Support
Technical Troubleshooting
System Troubleshooting
Problem-Solving
English
Languages
Indonesian
Native language
English
Advanced
C1
Timeline
Technical Support Engineer
PT Lautan Air Indonesia
01.2024 - 05.2024
Technical Engineer
PT. Lautan Luas Tbk.
04.2017 - 12.2023
Bachelor of Science - Chemical Engineering
Universitas Katolik Widya Mandala Surabaya
04.2001 -
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