Vinda Mulyawati
North Jakarta
Summary
Dynamic professional with extensive experience in business relationship management and team leadership at Dr Cissie Clinic. Proven ability to deliver impactful presentations and provide exceptional support to VIP clients. Focused on enhancing customer experiences and driving program success through effective communication and attention to detail.
Overview
22
22
years of professional experience
Work History
Team Leader & Patient Relation Manager
Dr Cissie Clinic
04.2010 - Current
- Responsible to interview new clients who will join our program (Anamnesis)
- Responsible to give presentation about our program to new clients
- Handling clients especially VIP clients who need help if they have difficulties during the program
- Giving service to clients via whatsapp chat and calling especially when they have some difficulties
- Remind clients to come for reguler check-ups
- Handling training internal team
- Explain the blood test result to clients especially VIP clients
Staff Merchandiser
PT Textile Republic
04.2009 - 03.2010
- Ensuring the smooth coordination of garment production, quality control and delivery product
Insurance Consultant, Freelance
Manulife Financial Advisers
02.2009 - 12.2009
- Give financial advice for my clients to take the right insurance program they needed
Store Manager
Polen Fashion Boutique Wholesaler & Retail
05.2004 - 12.2008
- Responsible to make daily sales report
- Make marketing strategic of sales
- Manage the SPG and courier
- Develop and manage employee communication
- Maintain the relation with the regular costumers
Junior Accounting Staff
AVTECH Gelar Wangi
07.2003 - 03.2004
- Assistant senior accounting staff to make financial report
- Responsible to sales counter and make sales report
- Filing the documents related to finance transaction
Drawing Teacher Assistant, Freelance
Cissie Art School
04.2003 - 06.2003
- Help the children to draw and coloring
Education
Bachelor of Library and Information Science - Library And Information Science
Indonesia Open University
Jakarta, Indonesia09-2024
Certificate -
SGB VA Course
Singapore01-2024
Certificate -
EF Adults
Jakarta, Indonesia06-2019
Certificate -
Evergreen Japanese Course
Jakarta, Indonesia08-2008
High School Diploma -
Dharma Budhi Bhakti Vocational School
Jakarta, Indonesia06-2003
Skills
- Business relationship management
- Microsoft Office administration
- Customer relationship management
- Presentation skills
- Copywriting expertise
- Public speaking
- Effective communication
- Team leadership
Personal Information
- Date of Birth: 12/06/84
- Marital Status: Single
- Religion: Catholic
Languages
Indonesian
First Language
English
Proficient (C2)
C2
Japanese
Elementary (A2)
A2
Affiliations
- Part of the Lector Community at St. Peter & Paul Catholic Church, Mangga Besar, Jakarta
- Part of St. Cecilia Psalm Singer at St. Peter & Paul Catholic Church, Mangga Besar, Jakarta
Timeline
Team Leader & Patient Relation Manager
Dr Cissie Clinic
04.2010 - Current
Staff Merchandiser
PT Textile Republic
04.2009 - 03.2010
Insurance Consultant, Freelance
Manulife Financial Advisers
02.2009 - 12.2009
Store Manager
Polen Fashion Boutique Wholesaler & Retail
05.2004 - 12.2008
Junior Accounting Staff
AVTECH Gelar Wangi
07.2003 - 03.2004
Drawing Teacher Assistant, Freelance
Cissie Art School
04.2003 - 06.2003
Bachelor of Library and Information Science - Library And Information Science
Indonesia Open University
Certificate -
SGB VA Course
Certificate -
EF Adults
Certificate -
Evergreen Japanese Course
High School Diploma -
Dharma Budhi Bhakti Vocational School
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