Experienced Customer Support bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Vinny Alifiani
Customer Support And Accountant
Summary
Overview
7
years of professional experience
Work History
PT. Global Power Teknik Bandung
Finance Staff - Operational
9 2023 - 1 2024
Job overview
- Recap and archive operational project expenses according to deadlines
- Recap and archive operational trip expenses according to deadlines
- Meets deadlines in collecting the remaining operational funds
- Meets deadlines in handover finished expenses documentation with petty cash team
- Maintaining a good relationship with technician and workmate
- Meets deadlines in giving report for financial statement needs.
PT. Clodeo Indonesia Jaya Bandung
Customer Support Manager
09.2018 - 08.2023
Job overview
- Improved service quality and increased sales by developing a strong knowledge of the company's products and services
- Effectively communicated with team members to maintain clearly defined expectations
- Reconciled documentation discrepancies, ensuring correct reporting to senior leadership
- Monitored the daily activities of 10 customer support teams
- Mentored junior team members on methods to provide outstanding service to customers
- Managed department schedules to maximise coverage during peak hours
- Oversaw training of new team members to promote productivity, accuracy and friendly service
- Make yearly KPIs and monitor each member's achievement.
PT. Inata Integra Solusi Bandung
Implementation Consultant
8 2016
Job overview
- Adapted workflow to meet client's business needs
- Analysed the client business' current work practices to recommend improvement action
- Wrote detailed proposals covering system specifications, resource requirements and timelines
- Monitored system performance to identify weaknesses, bottlenecks and inefficiencies
- Handled support calls and efficiently managed issue investigation, ensuring vital information was accurately captured.
Education
Padjadjaran University BandungBandung, West Java
Diploma of Higher Education from Accounting
University Overview
Skills
Training Procedure Implementation
Accomplishments
Accomplishments
- Invented Customer Support Organization Structure and Sub-Division from zero.
- Planned and coordinated Internal SOP resulting in increased Customer Satisfaction.
- Invented and achieved KPI for Customer Support division.
- Improved positive reviews by successfully handling customer complaints and implementing monthly staff training.
- Maintained good relationship with customers and peers, proven by on-going communication.
- Successfully implemented business flows at client companies that are used to this day.
- Promoted to Customer Support Manager within two years.
- Meets tight deadlines in recapping and archiving expenses for day-to-day transactions.
- Meets tight deadlines in handover transactions to petty cash staff.
Languages
Indonesian
Proficient
C2
English
Advanced
C1
Japanese
Elementary
A2
Software
Microsoft Office
ERPNext
Intercom and Zendesk
ClickUp
Jurnal, MYOB, Zahir
SAP
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support Manager
PT. Clodeo Indonesia Jaya Bandung
09.2018 - 08.2023
Finance Staff - Operational
PT. Global Power Teknik Bandung
9 2023 - 1 2024
Implementation Consultant
PT. Inata Integra Solusi Bandung
8 2016
Padjadjaran University Bandung
Diploma of Higher Education from Accounting
2015.04
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