Microsoft Office
Viren Thalia
Business Support Advisor
Batam
Summary
As a Business Support Advisor at NAB, I leverage my skills in loan verification and customer service to provide effective solutions for complex issues related to loans. I have a Bachelor's degree in International Business from RMIT University, which has equipped me with a solid foundation in business principles and practices. I am passionate about helping others achieve their goals, which is why I also served as a Peer Mentor at RMIT University, where I offered constructive feedback and academic support to fellow students. I am always eager to learn new skills and expand my knowledge in the field of business and finance.
Overview
3
3
years of professional experience
2
2
Languages
3
3
years of post-secondary education
Work History
Loan Administrator & Business Support Advisor
Hays Recruitment Agency Australia - NAB
11.2022 - 07.2024
- Balanced multiple priorities simultaneously while managing high volumes of requests from both internal and external stakeholders.
- Resolved complex issues related to loans, working closely with various departments to find effective solutions.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored the status of loans, addressing any outstanding documentation items promptly to avoid delays in loans approval process.
- Conducted periodic reviews of existing loans to ensure continued compliance with applicable guidelines and regulations.
- Range of 5-7 loan files to be examine and verify in daily basis in order to process the loan, with the combination of standard, advance and complex files includes BLO, BLV, Guarantee and indemnity, mortgages.
- Managed a diverse portfolio of loans, prioritizing tasks to meet deadlines while maintaining accuracy and attention to detail.
Baker - All Rounder
Doughville (Umami Poked)
02.2022 - 10.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Volunteer in Peer Mentoring - Mentor
RMIT University, Melbourne City Campus
07.2021 - 10.2021
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
- Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
- Mentored and assisted fellow mentees who needed help on their chosen coursework, general study skills, and academic confidence.
- Provided ongoing side-by-side academic support by helping the students to understand the assessment rubric and courses materials.
Education
Bachelor of Business - International Business
The Royal Melbourne Institute of Technology (RMIT)
Melbourne, Victoria, Australia 3000 02.2019 - 12.2021
Skills
Document review and Loan processing
Software
Siebel Financial Services
Webobs
OBPM (Oracle Banking Payments)
PEXA (Property Exchange Australia)
Timeline
Loan Administrator & Business Support Advisor
Hays Recruitment Agency Australia - NAB
11.2022 - 07.2024
Baker - All Rounder
Doughville (Umami Poked)
02.2022 - 10.2022
Volunteer in Peer Mentoring - Mentor
RMIT University, Melbourne City Campus
07.2021 - 10.2021
Bachelor of Business - International Business
The Royal Melbourne Institute of Technology (RMIT)
02.2019 - 12.2021
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