Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
• Spearheaded efforts to enhance guest satisfaction and operational efficiency, leading to a significant increase in positive customer feedback and repeat bookings.
• Developed and implemented streamlined processes to improve guest communication, contributing to a higher standard of customer experience and effective issue resolution.
• Leveraged CRM tools to manage client profiles and track guest preferences, resulting in tailored service delivery that strengthened customer loyalty.
• Coordinated with cross-functional teams, including sales and marketing, to create promotional strategies that drove increased occupancy rates during peak and off-peak seasons.
• Established partnerships with third-party vendors to enhance service offerings, delivering additional value to guests and reinforcing The Elysian’s brand reputation.
• Building a property management and rental service platform, increasing client acquisition and positioning the company as a trusted real estate service provider in Bali.
• Implemented CRM and lead management systems, utilizing AI-driven insights to manage high volumes of inquiries and facilitate growth in the villa management segment.
• Executed as a consultant and sales for business strategies in real estate, identifying customer requirements and aligning solutions to support property management goals.
• Launched and grew an AI automation agency specializing in SaaS solutions to streamline business operations and enhance workflow efficiency for clients.
• Secured partnerships with key clients in hospitality and real estate, offering customized automation and AI integration strategies that met specific industry needs.
• Designed and executed B2B solutions, including CRM and marketing automation, achieving measurable improvements in customer engagement and lead management.
• Collaborated cross-functionally to understand client needs, deliver customized solutions, and drive strategic adoption of AI and automation tools.
Program Operations
Sales strategy development
Lead generation techniques
Cross-selling tactics
Sales proficiency
Friendly, Positive Attitude
Customer Service
Artificial intelligence applications
Strong Artificial Intelligence Background
Recognized by The Elysian Boutique Resort for driving a 20% increase in customer retention through optimized CRM processes and enhanced guest communication strategies.
Developed Real Estate Proposals: Crafted business proposals that secured new property listings, expanding The Elysian’s portfolio and increasing its market presence in Bali’s competitive real estate sector.
Enhanced Brand Positioning: Positioned The Elysian as a trusted property management partner, leveraging its hospitality reputation to attract high-value clients and investors.
Management & Operations
Management & Operations