Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic
Vittorio  Daniel

Vittorio Daniel

CRM (Customer Relationship Management)
Bali

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

The Elysian Resort

Management and Operations
11.2023 - Current

Spearheaded efforts to enhance guest satisfaction and operational efficiency, leading to a significant increase in positive customer feedback and repeat bookings.


Developed and implemented streamlined processes to improve guest communication, contributing to a higher standard of customer experience and effective issue resolution.


Leveraged CRM tools to manage client profiles and track guest preferences, resulting in tailored service delivery that strengthened customer loyalty.


Coordinated with cross-functional teams, including sales and marketing, to create promotional strategies that drove increased occupancy rates during peak and off-peak seasons.


Established partnerships with third-party vendors to enhance service offerings, delivering additional value to guests and reinforcing The Elysian’s brand reputation.

The Elysian Collections

Project
11.2023 - Current

Building a property management and rental service platform, increasing client acquisition and positioning the company as a trusted real estate service provider in Bali.


Implemented CRM and lead management systems, utilizing AI-driven insights to manage high volumes of inquiries and facilitate growth in the villa management segment.


Executed as a consultant and sales for business strategies in real estate, identifying customer requirements and aligning solutions to support property management goals.

Bicarabot

Start Up
01.2023 - Current

Launched and grew an AI automation agency specializing in SaaS solutions to streamline business operations and enhance workflow efficiency for clients.


• Secured partnerships with key clients in hospitality and real estate, offering customized automation and AI integration strategies that met specific industry needs.


Designed and executed B2B solutions, including CRM and marketing automation, achieving measurable improvements in customer engagement and lead management.


Collaborated cross-functionally to understand client needs, deliver customized solutions, and drive strategic adoption of AI and automation tools.

Education

Google Course - Google Digital Marketing & E-commerce Specializati

Coursera
Online
04.2001 -

Bachelors Of Business Management (Resort & Hotels) - Hospitality Management

Torrens Univesity Australia
Sydney, Australia
04.2001 -

Skills

Program Operations

Sales strategy development

Lead generation techniques

Cross-selling tactics

Sales proficiency

Friendly, Positive Attitude

Customer Service

Artificial intelligence applications

Strong Artificial Intelligence Background

Accomplishments

Recognized by The Elysian Boutique Resort for driving a 20% increase in customer retention through optimized CRM processes and enhanced guest communication strategies.


Developed Real Estate Proposals: Crafted business proposals that secured new property listings, expanding The Elysian’s portfolio and increasing its market presence in Bali’s competitive real estate sector.

Enhanced Brand Positioning: Positioned The Elysian as a trusted property management partner, leveraging its hospitality reputation to attract high-value clients and investors.

Certification

Management & Operations

Timeline

The Elysian Resort

Management and Operations
11.2023 - Current

The Elysian Collections

Project
11.2023 - Current

Management & Operations

11-2023

Bicarabot

Start Up
01.2023 - Current

Google Course - Google Digital Marketing & E-commerce Specializati

Coursera
04.2001 -

Bachelors Of Business Management (Resort & Hotels) - Hospitality Management

Torrens Univesity Australia
04.2001 -
Vittorio DanielCRM (Customer Relationship Management)