Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic
Vittorio  Daniel

Vittorio Daniel

CRM (Customer Relationship Management)
Bali

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

The Elysian Resort

Management and Operations
11.2023 - Current

• Spearheaded efforts to enhance guest satisfaction and operational efficiency, leading to a significant increase in positive customer feedback and repeat bookings.

• Developed and implemented streamlined processes to improve guest communication, contributing to a higher standard of customer experience and effective issue resolution.

• Leveraged CRM tools to manage client profiles and track guest preferences, resulting in tailored service delivery that strengthened customer loyalty.

• Coordinated with cross-functional teams, including sales and marketing, to create promotional strategies that drove increased occupancy rates during peak and off-peak seasons.

• Established partnerships with third-party vendors to enhance service offerings, delivering additional value to guests and reinforcing The Elysian’s brand reputation.

The Elysian Collections

Project
11.2023 - Current

• Building a property management and rental service platform, increasing client acquisition and positioning the company as a trusted real estate service provider in Bali.

• Implemented CRM and lead management systems, utilizing AI-driven insights to manage high volumes of inquiries and facilitate growth in the villa management segment.

• Executed as a consultant and sales for business strategies in real estate, identifying customer requirements and aligning solutions to support property management goals.

Bicarabot

Start Up
01.2023 - Current

• Launched and grew an AI automation agency specializing in SaaS solutions to streamline business operations and enhance workflow efficiency for clients.

• Secured partnerships with key clients in hospitality and real estate, offering customized automation and AI integration strategies that met specific industry needs.

• Designed and executed B2B solutions, including CRM and marketing automation, achieving measurable improvements in customer engagement and lead management.

• Collaborated cross-functionally to understand client needs, deliver customized solutions, and drive strategic adoption of AI and automation tools.

Education

Google Course - Google Digital Marketing & E-commerce Specializati

Coursera
Online
04.2001 -

Bachelors Of Business Management (Resort & Hotels) - Hospitality Management

Torrens Univesity Australia
Sydney, Australia
04.2001 -

Skills

Program Operations

Sales strategy development

Lead generation techniques

Cross-selling tactics

Sales proficiency

Friendly, Positive Attitude

Customer Service

Artificial intelligence applications

Strong Artificial Intelligence Background

Accomplishments

Recognized by The Elysian Boutique Resort for driving a 20% increase in customer retention through optimized CRM processes and enhanced guest communication strategies.

Developed Real Estate Proposals: Crafted business proposals that secured new property listings, expanding The Elysian’s portfolio and increasing its market presence in Bali’s competitive real estate sector.

Enhanced Brand Positioning: Positioned The Elysian as a trusted property management partner, leveraging its hospitality reputation to attract high-value clients and investors.

Certification

Management & Operations

Timeline

The Elysian Resort

Management and Operations
11.2023 - Current

The Elysian Collections

Project
11.2023 - Current

Management & Operations

11-2023

Bicarabot

Start Up
01.2023 - Current

Google Course - Google Digital Marketing & E-commerce Specializati

Coursera
04.2001 -

Bachelors Of Business Management (Resort & Hotels) - Hospitality Management

Torrens Univesity Australia
04.2001 -
Vittorio DanielCRM (Customer Relationship Management)