Vivek Chand Pokhriyal
Summary
Dynamic professional with comprehensive experience in healthcare operations and patient conversion strategies. Proven capability in managing high-volume patient interactions while promoting trust and satisfaction. Adept at driving patient engagement initiatives that align with organizational goals and improve overall healthcare delivery. Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.
Overview
5
5
years of professional experience
Work History
Business Development Associate
NIVAAN Pain Care
Gurugram
09.2025 - Current
- Facilitated patient conversion and counseling in outpatient settings.
- Promoted healthcare services to build patient trust and increase engagement.
- Engaged patients to boost sales and improve satisfaction.
- Collaborated with healthcare professionals to create patient-centered pain management solutions, enhancing patient care.
Assistant Executive
Medanta the Medicity Hospital
Gurugram
11.2023 - 08.2025
- Coordinated patient interactions and service delivery in high-volume healthcare environment, enhancing patient retention.
- Managed patient requirements across departments, ensuring efficient service and improving overall customer experience.
- Identified patient needs and provided information on hospital services, increasing service utilization and patient satisfaction.
- Maintained accurate patient records to support streamlined workflows and effective service delivery.
- Cultivated strong communication skills through ongoing interactions with patients, doctors, and hospital teams.
Executive
Silaris Information Pvt Ltd
04.2023 - 08.2023
- Pursued sales targets with strategic focus on conversion rates and revenue growth, driving overall sales performance.
- Delivered tailored product pitches, addressing customer objections to drive conversions.
- Managed prospects through sales cycles, from lead generation to closure.
- Cultivated customer relationships through proactive follow-ups and clear communication, strengthening client loyalty.
- Generated qualified leads through targeted outbound calls, enhancing customer acquisition pipeline.
Telesales Executive
Elite Tech Healthcare
03.2021 - 01.2022
- Achieved and exceeded sales targets and revenue objectives consistently.
- Pitched healthcare products and services, converting qualified leads into sales and driving revenue growth.
- Utilized consultative selling techniques to address customer objections and enhance conversion rates.
- Followed up with prospects to maximize sales opportunities and reduce lead drop-offs.
- Generated and qualified leads, contributing to sales pipeline through high-volume outbound calling.
Education
Bachelor in Arts - Humanities
Indira Gandhi National Open University (IGNOU)
DELHI04-2022
Highschool diploma in Intermediate -
CBSE
DELHI01-2019
Highschool diploma in Matriculation -
CBSE
DELHI01-2017
Skills
- Patient conversion
- Sales strategies
- Market analysis
- Customer relationship management
- Lead qualification
- Client engagement
- Effective communication
- B2C experience
Timeline
Business Development Associate
NIVAAN Pain Care
09.2025 - Current
Assistant Executive
Medanta the Medicity Hospital
11.2023 - 08.2025
Executive
Silaris Information Pvt Ltd
04.2023 - 08.2023
Telesales Executive
Elite Tech Healthcare
03.2021 - 01.2022
Bachelor in Arts - Humanities
Indira Gandhi National Open University (IGNOU)
Highschool diploma in Intermediate -
CBSE
Highschool diploma in Matriculation -
CBSE