Vivianti Citra
Operational Manager
Jakarta,JK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Operational Manager
PT Saji Segar Lestari (Bornga Korean BBQ)
07.2023 - 07.2024
- Managing and supervising day to day operation activities.
- Assisted in recruiting, hiring and training of team members.
- Championed lean management principles within the organization, optimizing workflows while minimizing excess resource consumption.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Manage office supplies and inventory, ensuring necessary items are stocked.
- Assist with audits and compliance reviews.
Supervisor
PT Kopi Bintang Indonesia (Tomoro Coffee)
01.2023 - 07.2023
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Senior Barista
PT Waralaba Sajian Nusantara (Tanamera Coffee)
01.2020 - 01.2022
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages.
- Cleaning and sanitizing work areas, utensils and equipment.
- Cleaning service and seating areas.
- Describing menu items and suggesting products to customers.
- Servicing customers and taking orders.
- Keeps track of the goods and supplies in a store and manages orders to facilitate sales or production.
- Monthly report.
Barista
PT Keren Coffee Indonesia (Keren Coffee)
04.2018 - 07.2019
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages.
- Cleaning and sanitizing work areas, utensils and equipment.
- Cleaning service and seating areas.
- Describing menu items and suggesting products to customers.
- Servicing customers and taking orders.
Supervisor
VW Collection
01.2013 - 12.2017
- Managed payroll for employees.
- Managed product quality.
- Monitored finishing: clean up the rest of the yarn, labeling, folding and packing.
Education
Bachelor Of Information Technology - Information Technology
Bunda Mulia University
Jakarta, Indonesia 04.2001 -
High School - Accounting
Bunda Mulia School
Jakarta, Indonesia 04.2001 -
Skills
Timeline
Operational Manager
PT Saji Segar Lestari (Bornga Korean BBQ)
07.2023 - 07.2024
Supervisor
PT Kopi Bintang Indonesia (Tomoro Coffee)
01.2023 - 07.2023
Senior Barista
PT Waralaba Sajian Nusantara (Tanamera Coffee)
01.2020 - 01.2022
Barista
PT Keren Coffee Indonesia (Keren Coffee)
04.2018 - 07.2019
Supervisor
VW Collection
01.2013 - 12.2017
Bachelor Of Information Technology - Information Technology
Bunda Mulia University
04.2001 -
High School - Accounting
Bunda Mulia School
04.2001 -
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