Hi, I’m
Wahyu Khrisna Dewangga
Head Of Service & Solution Grundfos Indonesia
Cibinong
Summary
Creative and good data analytic person with Strong Business and Engineer Experiences. Encouraging manager and analytical problem-solver with talents for team building, leading, coaching and motivating, as well as excellent customer relations aptitude and relationship-building skills. Strong people manager with wider business development core. Combining engineer background with business experience. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Youngest senior manager and part of management team at PT Grundfos Pompa in 2019. Detail in analysis but simple in action is one of the best practices I do. Works is not just Works but need passion and integrity. Learning something new and overcome every challenge is always my passion.
Overview
13
years of professional experience
Work History
PT Grundfos Pompa
Service Manager
6 2019 - Current
Job overview
- Service Manager having responsibility to lead and manage service team consist of 12 service engineer, 5 back office, 2 development team and 4 service sales
- Responsible to grow service business and service operations.
- Report directly to Regional Service Director and dotted line to local management
- Create and implement business strategy to win and grow service business in Indonesia
- Responsible for overall management, direction and coordination of Service Centre assets and human resources
- Manage customer escalation concerns and analyze warranty trends
- Create, implement and analyze warranty procedure with local and Grundfos Group regulation
- Select, lead, guide, evaluate and develop a team of supervisors/employees to ensure that the department achieves the business objectives
- Ensure self and team adhere to the processes and directions as directed by Group Service Management
- Develop plants to maintain an efficient, productive and harmonious work environment
- Foster a culture of accountability with strict adherence to Grundfos opportunities within the market
- Analysis of service procedures and working to improve systems
- Hiring, evaluate and structuring all service team member to make it more effective, efficient and can reach the target and serve our customer better
- Manage Service Team P&L, including pricing structure, marketing event, cost and all expense activity
- Create collaboration across relevant functional areas.
PT Grundfos Pompa
Technical Service Supervisor
06.2017 - 05.2019
Job overview
- Lead all service engineer and manage all service operation
- Earlier year my direct report was just service engineer then after 1 year all back office team become my responsibility
- Develop plans to maintain an efficient, productive and harmonious work environment
- Select, lead, guide, evaluate and develop employees to ensure that the team/department achieves the business objectives
- Select the right people and keep the trained and motivated to add value for Grundfos customers
- Secure the right mix of talent
- Maintain, analysis, evaluate and make improvement for warranty condition
- Coordinate the day-to-day activities and training programs for a team of service staff
- Create collaboration across relevant functional areas.
PT 3M Indonesia
Automotive Aftermarket Segment Key Account Manager
01.2016 - 05.2017
Job overview
- Managing national distributor and responsible to penetrate Authorized Workshop (Toyota, Suzuki, and Honda).).
- Evaluate and creating new channel partner for Authorized Workshop.
- Successfully implemented contract system for big Authorized Workshop (Honda, Nissan, Toyota, Sinarmas Group, Mazda, Ford, Subaru and other)
PT 3M Indonesia
Area Sales Manager
06.2014 - 12.2015
Job overview
- Growing Automotive Aftermarket sales at Sumatra, West Java and some DKI Jakarta area
- Managing distributor and penetrate Big End User. Successfully transform them to increase their share of wallet.
- Successfully implemented project to convert all Suzuki Body Repair system using 3M Dry Sanding and Finishing System at Pulo Gadung (The Biggest and Pilot Workshop for all Suzuki Workshop in South East Asia and Oceania) . First Suzuki Authorized workshop using 3M system.
- Successfully launching new market, body/stainless system
- Creating and implement new way of business with Authorized Workshop (Toyota, Suzuki and Honda).
PT Skefindo Primatama
Vehicle Service Market Sales Engineer
01.2014 - 05.2014
Job overview
- Penetrates the biggest land transportation company in Central Java to making contract and fully use SKF’s products.
PT Astra Sedaya Finance
Sales Head. ACC Bandung & Bogor Branch
04.2013 - 01.2014
Job overview
- Break sales record for all time in July 2013
- Break record to get revenue IDR 25 Billion
PT Astra Sedaya Finance
Product & Pricing Analyst
09.2012 - 04.2013
Job overview
- Create Quick Analysis Template and report to know about competitor movements and give suggestions to compete with it
- Complete mapping characteristic and behavior of our business partner, their opportunity, area competition and position every branch and product
- Create and implement new clustering system for business partner and branch.
PT Astra Sedaya Finance
Brand Used Car Coordinator Area Jateng & DIY
01.2012 - 08.2012
Job overview
- Break the sell record per month two time in March 2012 and April 2012
- Increase productivity sales man power & service time to become the best used car service time national.
PT Astra Sedaya Finance
Trainee of Sales Officer Head
07.2011 - 12.2011
Job overview
- Increase unit sell, become average 120% compare with average selling before
- Open a way to make a very potential business partner in branch coverage.
Education
Institute Technology BandungBandung
Skills
Customer Service
Education
- Elementary, SDN Pudak Payung 01, Semarang, Central Java, Indonesia
- Junior High School, SMP Negeri 21, Semarang, Central Java, Indonesia
- Senior High School, SMU Negeri 1, Magelang, Central Java, Indonesia, College, Institut Teknologi Bandung, Mechanical and Aerospace Engineering, Aeronautics and Astronautics Engineering, Lightweight Structure Design and Analysis, Bandung, West Java, Indonesia
- Industrial Sociology Course (participant & speakers)
- Astra Green Belt Training, Astra People Management Training
- 3M Black Belt and Lean System Training, 3M Sales Process Training, 3M Customer Focus Selling Training, 3M New Product Introduction Training,
- Grundfos High Pressure Pump (BM & BMS) product training.
Informal Experience
- Practical works at Indonesia Aerospace (IAe) Industry
- Internship program at PT Garuda Maintenance Facility (GMF) AeroAsia
- Part time job at PT. Mobar Sarana Energi (MSE).
- Composite Wind Turbine Research Project at ITB.
- Course assistant of Development Communication Study
- Course assistant of Industrial Sociology Study
Quote
It is true that there no time limit to learn, life for me was to learn then do or act or implement from those learning and help another. There is nothing int this world that starting already big, everything started from small and develop to become big and better. - W Khrisna D
Personal Information
Date of Birth: 04/10/88
Awards
- The Best Fuel Consumption rate in UAV Designs Competitions at Taiwan (Control & System Enginner-2008)
- 3rd Winer of the Light Weight Multi-Purpose Utility Design Competition (Team Leader & Configuration Engineer 2010)
- Best Service Agreement selling at Asia Pacific Region at 2019.
Family
Puji Gita Utami, Qari Orfeo Dewangga, Qhaira Effio Dewanggita, Qavi Uxio Dewangga
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Service Supervisor
PT Grundfos Pompa
06.2017 - 05.2019
Automotive Aftermarket Segment Key Account Manager
PT 3M Indonesia
01.2016 - 05.2017
Area Sales Manager
PT 3M Indonesia
06.2014 - 12.2015
Vehicle Service Market Sales Engineer
PT Skefindo Primatama
01.2014 - 05.2014
Sales Head. ACC Bandung & Bogor Branch
PT Astra Sedaya Finance
04.2013 - 01.2014
Product & Pricing Analyst
PT Astra Sedaya Finance
09.2012 - 04.2013
Brand Used Car Coordinator Area Jateng & DIY
PT Astra Sedaya Finance
01.2012 - 08.2012
Trainee of Sales Officer Head
PT Astra Sedaya Finance
07.2011 - 12.2011
Service Manager
PT Grundfos Pompa
6 2019 - Current
Institute Technology Bandung
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