Wahyu Ananda Saputra
Retail Operation Manager
Bogor,BT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Retail Operation Manager
PT. Multifortuna Sinardelta
Jakarta, JK
11.2021 - 06.2023
- Enhanced store productivity by streamlining operational processes and implementing efficient work practices.
- Coordinated promotional events to generate increased foot traffic into the store, driving higher sales revenue.
- Implemented loss prevention measures by conducting regular audits, addressing discrepancies promptly, and reinforcing security protocols among staff members.
- Maintained high safety standards across the store through rigorous adherence to company guidelines and regular training initiatives for staff members.
- Established strong relationships with vendors to secure favorable pricing terms for merchandise procurement while maintaining quality standards.
- Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Provided regular feedback to employees regarding their performance as part of a comprehensive talent development plan focused on individual growth potential.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Set performance goals for each department within the store to ensure alignment with overall business objectives.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sales Support Analyst
Jenius By Bank BTPN
07.2018 - 08.2021
- Supported sales team with timely and accurate sales reports, contributing to informed decisionmaking.
- Created custom pricing models tailored to individual client needs, maximizing deal closure rates without compromising profit margins.
- Trained new Sales Support Analysts, ensuring a smooth onboarding experience and knowledge transfer.
- Managed high-volume order processing tasks, ensuring accuracy and timely delivery of products to customers.
- Enhanced sales processes by analyzing performance data and identifying areas for improvement.
- Reduced customer complaints by addressing issues proactively and providing prompt resolutions.
- Leveraged CRM tools effectively to maintain accurate records of client interactions and progress towards sales targets.
- Automated data reporting by using Tableau Dashboard.
- Generated bar graphs, trend lines, and pie charts to represent sales data.
- Prepared regular reports on sales performance metrics, identifying areas for improvement and growth opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Data Management Specialist
PT Telkom Akses Indonesia
03.2015 - 04.2018
- Reduced data discrepancies by establishing clear guidelines for data input and standardization.
- Optimized data storage, consolidating multiple databases into a single, centralized system.
- Delivered consistent support during critical business decisions through accurate presentation of data insights and trends.
- Developed custom reports for stakeholders, providing valuable insights for informed decisionmaking.
- Provided training to colleagues on best practices in data management and tools usage.
- Improved data quality by implementing rigorous validation and verification processes.
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Tested software applications and systems to identify enhancement opportunities.
- Mapped data between source systems and warehouses.
Education
High School Diploma -
SMA Taruna Terpadu
Bogor 06.2011 - 07.2014
Skills
Personnel training and development
Retail Merchandising
Operational Efficiency
Process Improvements
Data analysist
Microsoft Excel Dashboard
Staff Management
Personnel training and development
Timeline
Retail Operation Manager
PT. Multifortuna Sinardelta
11.2021 - 06.2023
Sales Support Analyst
Jenius By Bank BTPN
07.2018 - 08.2021
Data Management Specialist
PT Telkom Akses Indonesia
03.2015 - 04.2018
High School Diploma -
SMA Taruna Terpadu
06.2011 - 07.2014