Wahyu Ananda Saputra
Retail Operation Manager
Bogor,BT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Retail Operation Manager
PT. Multifortuna Sinardelta
Jakarta, JK
11.2021 - 06.2023
- Enhanced store productivity by streamlining operational processes and implementing efficient work practices.
- Coordinated promotional events to generate increased foot traffic into the store, driving higher sales revenue.
- Implemented loss prevention measures by conducting regular audits, addressing discrepancies promptly, and reinforcing security protocols among staff members.
- Maintained high safety standards across the store through rigorous adherence to company guidelines and regular training initiatives for staff members.
- Established strong relationships with vendors to secure favorable pricing terms for merchandise procurement while maintaining quality standards.
- Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Provided regular feedback to employees regarding their performance as part of a comprehensive talent development plan focused on individual growth potential.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Set performance goals for each department within the store to ensure alignment with overall business objectives.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sales Support Analyst
Jenius By Bank BTPN
07.2018 - 08.2021
- Supported sales team with timely and accurate sales reports, contributing to informed decisionmaking.
- Created custom pricing models tailored to individual client needs, maximizing deal closure rates without compromising profit margins.
- Trained new Sales Support Analysts, ensuring a smooth onboarding experience and knowledge transfer.
- Managed high-volume order processing tasks, ensuring accuracy and timely delivery of products to customers.
- Enhanced sales processes by analyzing performance data and identifying areas for improvement.
- Reduced customer complaints by addressing issues proactively and providing prompt resolutions.
- Leveraged CRM tools effectively to maintain accurate records of client interactions and progress towards sales targets.
- Automated data reporting by using Tableau Dashboard.
- Generated bar graphs, trend lines, and pie charts to represent sales data.
- Prepared regular reports on sales performance metrics, identifying areas for improvement and growth opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Data Management Specialist
PT Telkom Akses Indonesia
03.2015 - 04.2018
- Reduced data discrepancies by establishing clear guidelines for data input and standardization.
- Optimized data storage, consolidating multiple databases into a single, centralized system.
- Delivered consistent support during critical business decisions through accurate presentation of data insights and trends.
- Developed custom reports for stakeholders, providing valuable insights for informed decisionmaking.
- Provided training to colleagues on best practices in data management and tools usage.
- Improved data quality by implementing rigorous validation and verification processes.
- Troubleshot data-related problems and coordinated maintenance or modifications to correct defects.
- Tested software applications and systems to identify enhancement opportunities.
- Mapped data between source systems and warehouses.
Education
High School Diploma -
SMA Taruna Terpadu
Bogor 06.2011 - 07.2014
Skills
Personnel training and development
undefinedTimeline
Retail Operation Manager
PT. Multifortuna Sinardelta
11.2021 - 06.2023
Sales Support Analyst
Jenius By Bank BTPN
07.2018 - 08.2021
Data Management Specialist
PT Telkom Akses Indonesia
03.2015 - 04.2018
High School Diploma -
SMA Taruna Terpadu
06.2011 - 07.2014
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