Summary
Overview
Work History
Education
Skills
Timeline
Generic

Walker McElvany

Coeur D'Alene,ID

Summary

Dynamic professional skilled in customer relations and small business operations. Proven ability to enhance customer satisfaction and foster loyalty through effective communication and a strong work ethic.

Overview

6
6
years of professional experience

Work History

Owner

Granite Peak Exterior Services LLC
Coeur D'Alene, ID
04.2026 - Current
  • Started a small business with a goal to serve others in my community by emphasizing customer service and satisfaction over quantity of work.
  • Oversee all marketing strategies.
  • Established a positive workplace culture that fostered engagement, collaboration, and loyalty.
  • Established foundational processes for business operations.
  • Evaluated industry competition in order to maintain a competitive advantage in the marketplace.

Service Advisor

Parker Toyota
Coeur D'Alene, ID
05.2020 - Current
  • Coordinated 18-20 service appointments per day, managing customer inquiries and maintaining efficient workflow.
  • Advised customers on vehicle maintenance, ensuring understanding of services and recommended repairs.
  • Collaborated with technicians to clarify repair needs and provide accurate service estimates.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to dealership services.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Education

No Degree - Business Management

North Idaho College
Coeur D'alene, ID

High School Diploma -

Coeur D' Alene High School
Coeur D'Alene, ID
06-2022

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Business launch
  • Business marketing
  • Strong work ethic
  • Marketing tactics
  • Customer service
  • Computer skills
  • Multitasking and organization
  • Excellent communication

Timeline

Owner

Granite Peak Exterior Services LLC
04.2026 - Current

Service Advisor

Parker Toyota
05.2020 - Current

No Degree - Business Management

North Idaho College

High School Diploma -

Coeur D' Alene High School
Walker McElvany