Dynamic professional skilled in customer relations and small business operations. Proven ability to enhance customer satisfaction and foster loyalty through effective communication and a strong work ethic.
Overview
6
6
years of professional experience
Work History
Owner
Granite Peak Exterior Services LLC
Coeur D'Alene, ID
04.2026 - Current
Started a small business with a goal to serve others in my community by emphasizing customer service and satisfaction over quantity of work.
Oversee all marketing strategies.
Established a positive workplace culture that fostered engagement, collaboration, and loyalty.
Established foundational processes for business operations.
Evaluated industry competition in order to maintain a competitive advantage in the marketplace.
Service Advisor
Parker Toyota
Coeur D'Alene, ID
05.2020 - Current
Coordinated 18-20 service appointments per day, managing customer inquiries and maintaining efficient workflow.
Advised customers on vehicle maintenance, ensuring understanding of services and recommended repairs.
Collaborated with technicians to clarify repair needs and provide accurate service estimates.
Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to dealership services.
Maintained high customer satisfaction standards to meet or exceed targets.
Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.