Wanda Ayu Rahmawardani
Supervisor
Bekasi Selatan
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
18
18
years of post-secondary education
Work History
Supervisor of Operations
Happy Dental Clinic
Jakarta
11.2024 - 07.2025
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
Partnership Specialist
GIGI.ID
Jakarta
01.2023 - 02.2025
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
Dental Assistant
RUMAH GIGI AYU
Bekasi
03.2018 - 10.2020
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Cooperative Assistant
RSGM TRISAKTI UNIVERSITY
04.2014 - 05.2023
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
Education
Dentistry
RSGM TRISAKTI UNIVERSITY
Jakarta, Indonesia 01.2014 - 01.2023
Bachelor - Dentistry
Trisakti University
Jakarta, Indonesia 01.2008 - 01.2014
High School Diploma -
Al-Azhar 4 Kemang Pratama Islamic
Bekasi, Indonesia 04.2005 - 01.2008
Skills
Flexible and adaptable
Ms Office
Customer service
Task delegation
Conflict resolution
Problem-solving
Personal Information
- Date of Birth: 07/26/90
- Marital Status: Unmarried
Community Service Activities
- Pengabdian Kepada Masyarakat Dalam Bentuk Pengobatan Gigi dan Mulut Bagi Masyarakat Kabupaten Belitung, 08/01/16
- Pengabdian Kepada Masyarakat Dalam Bentuk Pengobatan Gigi dan Mulut di SD Islam Azmia, 10/01/15
Timeline
Supervisor of Operations
Happy Dental Clinic
11.2024 - 07.2025
Partnership Specialist
GIGI.ID
01.2023 - 02.2025
Dental Assistant
RUMAH GIGI AYU
03.2018 - 10.2020
Cooperative Assistant
RSGM TRISAKTI UNIVERSITY
04.2014 - 05.2023
Dentistry
RSGM TRISAKTI UNIVERSITY
01.2014 - 01.2023
Bachelor - Dentistry
Trisakti University
01.2008 - 01.2014
High School Diploma -
Al-Azhar 4 Kemang Pratama Islamic
04.2005 - 01.2008