Wayne Patriquin
Rexburg
Summary
John Deere certified Senior Field Service Technician with extensive experience at C&B Operations, excelling in troubleshooting and repair. Proven ability to enhance customer satisfaction through exceptional service and strong relationship building. Skilled in advanced diagnostics and proactive problem-solving, ensuring efficient workflow and equipment reliability in high-pressure environments. Performs duties outside of designated title to ensure that all assets of the company are running smoothly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician
C&B Operations
11.2020 - Current
- Operated hand tools and power equipment according to company safety procedures.
- Discussed and recommended service options with customers and explained costs involved.
- Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations.
- Improved customer satisfaction with timely and effective resolution of technical issues.
- Performed annual service visits and completed preventive maintenance on systems.
- Leveraged extensive product knowledge to provide expert recommendations regarding machine upgrades or replacements when needed.
- Identified opportunities for process improvement, implementing changes that resulted in significant time savings during service calls.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
- Mentored new hires as they acclimated to company culture, policies, procedures – fostering a positive work environment within the team.
- Contributed to sales efforts by identifying upsell opportunities during service visits and effectively communicating benefits to customers.
- Reduced response times by effectively prioritizing service requests based on urgency and impact on operations.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Owner
Henry's Fork Diesel Services
01.2020 - 11.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Lead Diesel Technician
Tri State Tire
05.2019 - 01.2020
- Enhanced equipment reliability by performing preventive maintenance and timely repairs on diesel engines
- Established strong relationships with vendors, ensuring timely delivery of parts needed for repairs and consistent inventory levels
- Troubleshot complex mechanical issues using advanced diagnostic tools, reducing repair times significantly.
Apprentice Diesel Mechanic
Valley Diesel Service
08.2018 - 05.2019
- Assisted senior mechanics in complex repairs, gaining valuable hands-on experience with advanced diagnostic tools and techniques.
- Maintained a safe working environment by adhering to OSHA guidelines and company safety protocols during all repair tasks.
- Contributed to a positive workplace culture by collaborating effectively with colleagues, sharing knowledge, and supporting ongoing skill development
Education
High School Diploma -
Pensacola Christian Academy
Pensacola, FL05.2018
Skills
- Field service management
- Troubleshooting and repair
- Installation and maintenance
- Heavy lifting
- Customer support
- Work order management
- Team supervision
- Complex Problem-solving
- Workflow management
- Electrical systems
- System diagnostics
- Proficient in software
- Advanced troubleshooting
- Proactive salesmanship
- Excellent social skills
- Teamwork and coordination
- Customer service
- Problem-solving
- Valid Driver's license
- Tool management
- Relationship building
- Courteous and professional
- Accountability and work ethic
- Equipment Repair
- Reading wiring diagrams
Certification
John Deere Certified Technician
Timeline
Senior Field Service Technician
C&B Operations
11.2020 - Current
Owner
Henry's Fork Diesel Services
01.2020 - 11.2020
Lead Diesel Technician
Tri State Tire
05.2019 - 01.2020
Apprentice Diesel Mechanic
Valley Diesel Service
08.2018 - 05.2019
High School Diploma -
Pensacola Christian Academy
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