Summary
Overview
Work History
Education
Skills
Timeline
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Wenny Yuniarti

Wenny Yuniarti

Customer Service
Jakarta

Summary

Dynamic customer service professional with a proven track record at PT. Aplus Logistik, excelling in communication and time management. Adept at fostering teamwork and collaboration, I effectively handled import shipments and ensured timely delivery, enhancing client satisfaction through my adaptable and proactive approach. Proficient in Microsoft Office and dedicated to achieving results.

Overview

18
18
years of professional experience

Work History

Sea Import Customer Service

PT. Aplus Logistik
01.2020 - 12.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Handling import shipment starts from communication with overseas agent, provide sailing schedule, booking, handling documents, shipping then monitoring delivery
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Service

PT. Hartamas Bahari
01.2012 - 09.2019
  • Greeted customers and provided outstanding customer service.
  • Provide sailing schedule
  • Handle shipment booking
  • Prepare document
  • Monitoring pick up and delivery cargo
  • Make sure and maintance shipment clear until invoicing
  • Daily Report

Receptionist

PT Perusahaan Pelayaran Nusantara Panurjwan (MSC Shipping)
02.2011 - 01.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.

Front Office Supervisor

Isola Resort
09.2009 - 06.2010
  • Briefing with team
  • Check reservation room list and check out guest list
  • Assist the guest with check in process and provide room keys
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Check VIP /VVIP guest and check for preparations from rooms, welcome drink, welcome fruit basket
  • and make sure all rooms with status VCI before guest check in (communication with housekeeping spv)
  • Check settlement payment / closing cashier
  • Guest Daily report

Doorgirl/Guest Greeter

Novotel
11.2006 - 08.2008
  • Greet the guest warmly and welcomingly upon arrival
  • Provide information about the hotel such as location, facilities and services.
  • Answer guest questions about the hotel and its surroundings
  • Assist the guest with check in process
  • Offer additional assistance as needed

Cashier

Torigen Japanese Restaurant
05.2004 - 08.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Daily balance cashier report

Education

High School Diploma -

Hotel And Restaurant Training Centre
Bandung
04.2001 -

Skills

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Customer service

Microsoft office

Time management

Flexible and adaptable

Timeline

Sea Import Customer Service

PT. Aplus Logistik
01.2020 - 12.2021

Customer Service

PT. Hartamas Bahari
01.2012 - 09.2019

Receptionist

PT Perusahaan Pelayaran Nusantara Panurjwan (MSC Shipping)
02.2011 - 01.2012

Front Office Supervisor

Isola Resort
09.2009 - 06.2010

Doorgirl/Guest Greeter

Novotel
11.2006 - 08.2008

Cashier

Torigen Japanese Restaurant
05.2004 - 08.2006

High School Diploma -

Hotel And Restaurant Training Centre
04.2001 -

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Wenny YuniartiCustomer Service