Whitney Dolbin
Meridian
Summary
Qualified Treatment Coordinator with strong background in managing patient care and treatment plans. Successfully facilitated seamless communication between patients, families, and medical teams to ensure comprehensive care. Demonstrated ability to coordinate schedules and maintain detailed patient records.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Lathrop Family Orthodontics
03.2020 - 04.2023
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Orthodontic assistant
Dischinger Orthodontics
06.2012 - 02.2016
Orthodontic assistant
Dr. Dale Rhoney
01.2002 - 01.2010
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Enhanced practice efficiency by maintaining well-organized inventory of orthodontic supplies and equipment.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
- Promoted positive patient experiences by building rapport and addressing concerns during appointments.
- Collaborated effectively with other team members to ensure smooth workflow within the practice.
- Completed ongoing professional development courses, staying up-to-date on industry advancements for optimal patient care.
Education
Dental Assisting - undefined
Concorde Career Institute
Portland, ORSkills
- HIPAA compliance
- Office administration
- Financial counseling
- Recordkeeping
- Insurance verification
- Patient care coordination
- Treatment Planning
- X-ray interpretation skills
- Expertise of payment plans
- Customer service
- Organizational skills
- Patient education
- Patient outreach and Follow-up
- Patient flow management
- Vendor relationship management
- HIPAA guidelines
- X-ray processing
- Orthodontic clinical efficiency
- Retainer fabrication
- Orthodontic treatment planning
- Orthodontic software proficiency
- Orthodontic consultations
- Orthodontic case presentation
- Orthodontic insurance coordination
Certification
- CPR/AED Certification
- Advanced Cardiac Life Support Certification (ACLS)
- Basic Life Support Certification (BLS)
- Area of certification
Timeline
Treatment Coordinator
Lathrop Family Orthodontics
03.2020 - 04.2023
Orthodontic assistant
Dischinger Orthodontics
06.2012 - 02.2016
Orthodontic assistant
Dr. Dale Rhoney
01.2002 - 01.2010
Dental Assisting - undefined
Concorde Career Institute
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