Summary
Overview
Work History
Education
Skills
Timeline
Generic
Widhia Hengastiti

Widhia Hengastiti

Transport Management Officer
Bekasi

Summary

Dynamic professional with a friendly demeanor and strong negotiation skills, experienced at PT Djabesmen in transport management and internal sales. Proven ability to enhance customer satisfaction and resolve issues effectively. Adept in teamwork and computer skills, consistently ensuring timely deliveries and optimal stock management. Committed to delivering exceptional service and support.

Overview

12
12
years of professional experience

Work History

PT Djabesmen

Transport Management Officer
01.2020 - Current
  • Ensure that customer deliveries can be fulfilled by providing certain vehicle units such as trucking and container deliveries.
  • Negotiate prices with logistics vendors.
  • Create vendor and price submission approvals.
  • Handling customer complaints regarding deliveries.
  • Check transport POs and adjust to actuals.
  • Report daily, weekly and monthly.
  • Searching for logistics vendors.

PT Djabesmen

Admin Internal Sales
05.2016 - 12.2019
  • Admin Support Internal Sales.
  • Ensure all orders from customer can be received and ensure stock to the factory.
  • Calculate the number of orders, tonnage and weight of vehicles to be loaded are appropriate.
  • Receive complaints from customer if there is damage to goods.
  • Claim complaints from customer to be replaced with money or goods according to the order.
  • Ensure that vehicles from the expedition are according to the order from customer

PT Daya Maha Berkarya ( IRIS WORLDWIDE)

Customer Care Executive
03.2016 - 05.2016
  • Become a Samsung Priority Executive specifically for Samsung Premium Customers.
  • Become a personal assistant if Premium Customers experience problems with their devices.
  • Handling problems about customer devices until it is solved.
  • Make visits if necessary.
  • Ensure that no customer complains if their device has problems.

PT Bakrie Telecom, Tbk

Customer Care
10.2014 - 03.2016
  • Receive complaints, needs and input from customers.
  • Analyze the problems complained by customers.
  • Resolve problems according to the type of complaint.
  • Recommend company products and services by collecting and analyzing customer needs.

PT Telekomunikasi Indonesia, Tbk

Annual Report Book Support
10.2013 - 04.2014
  • Plan and prepare a yearbook that includes themes, objectives, and design.
  • Collect important data, reports and other information relevant to the purpose of the yearbook from other divisions.
  • Design a page layout that is attractive, easy to read, and fits the theme.
  • Coordination with copy writer team regarding language arrangement and translating to English.

Education

Bachelor of Literature -

Darma Persada University
East Jakarta
04.2001 -

No Degree -

91 Senior High School
East Jakarta
04.2001 -

Skills

  • Friendly, positive attitude

  • Teamwork and collaboration

  • Computer skills

  • Customer service

  • Negotiation

  • Time Management

Timeline

PT Djabesmen

Transport Management Officer
01.2020 - Current

PT Djabesmen

Admin Internal Sales
05.2016 - 12.2019

PT Daya Maha Berkarya ( IRIS WORLDWIDE)

Customer Care Executive
03.2016 - 05.2016

PT Bakrie Telecom, Tbk

Customer Care
10.2014 - 03.2016

PT Telekomunikasi Indonesia, Tbk

Annual Report Book Support
10.2013 - 04.2014

Bachelor of Literature -

Darma Persada University
04.2001 -

No Degree -

91 Senior High School
04.2001 -

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Widhia HengastitiTransport Management Officer