Customer Support
Wilbert Yang
Freelancer
Medan
Summary
Remote Self-Employed Web Developer and seasoned Telegram Admin with a proven track record of enhancing user experience and customer satisfaction. Excelled in front-end development with WordPress at Self Employed, boosting site speed significantly. Demonstrates exceptional communication and technical analysis skills, ensuring client and customer needs are surpassed. Fluent in English, Bahasa Indonesia, and Chinese.
Overview
3
3
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Web Developer
Self Employed
07.2021 - 05.2024
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Engaged with clients to plan and optimize site issues and queries.
- Reduced load times and improved site speed by optimizing images, scripts, and other assets.
- Provided front-end website development using WordPress, Figma, and Adobe Photoshop
Telegram Admin
Billionare Trader Telegram
09.2022 - 09.2023
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
- Answered customers' questions and providing exceptional customer service.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Evaluated customer service staff performance and provided constructive feedback.
- Provided excellent customer service to exceed customer expectations.
- Delivered outstanding customer service by addressing inquiries promptly and courteously.
- Greeted customers and provided outstanding customer service.
Education
No Degree - Computer Science
Codeacademy
Online 04.2001 -
Skills
Technical Skill
Certification
Computer Science, Codeacademy - 1 Year
Interests
Educating
Remote Working
Timeline
Telegram Admin
Billionare Trader Telegram
09.2022 - 09.2023
Web Developer
Self Employed
07.2021 - 05.2024
Computer Science, Codeacademy - 1 Year
04-2021
Video Editor, Local - 2 Years
06-2020
No Degree - Computer Science
Codeacademy
04.2001 -
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