WILLIAM
Surabaya
Summary
Reliable and organized team player, committed to customer support in a consumer good environment. Strong technical aptitude and curiosity about how things work. Core Qualifications Strong work ethic,Time management Highly responsible and reliable Quick learner
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Business Development Specialist
Sumber Lancar
01.2022 - Current
- Promoted sales and special offers for discounts and merchandise options
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service
- Provided helpful, attentive sales support to generate positive customer feedback
- Boosted sales and improved customer satisfaction by providing attentive, personalized client services
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records
- Showcased product features and benefits to drive sales
Online Seller
Baboon Garage
06.2021 - Current
- Amended product listings, managing photo edits, web pages and pricing info
- Conducted market research on products and brands to optimize assortment
- Facilitated shipments and deliveries to customers, guaranteeing smooth and complete transactions for increased customer service
- Addressed questions, managed complaints and provided solutions, providing positive and smooth communications to increase customer satisfaction
- Analyzed customer trends and provided insights to improve customer experience.
- Resolve customer disputes courteously to enhance customer satisfaction.
Sales and Marketing Intern
UrHome
01.2021 - 01.2022
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Strengthened client relationships through regular communication and follow-ups, leading to repeat business.
- Conducted market research to identify potential clients and developed tailored sales strategies.
- Contacted prospective customers through phone calls and emails to develop business.
Education
Bachelor of Economics - International Trade
Nanjing University Of Finance And Economics
Nanjing 08.2018 - 05.2023
High School Diploma -
Frateran Senior High School
Surabaya 08.2015 - 04.2018
Skills
- Customer relations
- Pricing strategy
- Multitasking
- Technical skills
- Product and service sales
- Customer relations
Timeline
Business Development Specialist
Sumber Lancar
01.2022 - Current
Online Seller
Baboon Garage
06.2021 - Current
Sales and Marketing Intern
UrHome
01.2021 - 01.2022
Bachelor of Economics - International Trade
Nanjing University Of Finance And Economics
08.2018 - 05.2023
High School Diploma -
Frateran Senior High School
08.2015 - 04.2018
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