Will Baker
Rexburg
Summary
Dynamic service manager with expertise in customer service, team leadership, and quality assurance. Successfully implemented streamlined workflows and training programs that improved operational efficiency and elevated customer experiences.
Overview
6
6
years of professional experience
Work History
Service Manager
Sled Shed Bike and Board
Rexburg, ID
04.2025 - Current
- Managed service operations to ensure timely repair and maintenance of bikes and boards.
- Collaborated with team members to troubleshoot technical issues and enhance customer satisfaction.
- Utilized point-of-sale systems to process transactions and maintain accurate inventory records.
- Trained new staff on service protocols, tools, and safety procedures for optimal performance.
- Assisted customers in selecting appropriate products based on individual needs and preferences.
- Implemented efficient workflows to streamline repair processes and reduce turnaround times.
- Conducted regular quality checks on repaired items to ensure compliance with safety standards.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Missionary
Church Of Jesus Christ Of Latter Day Saints
Portland, OR
04.2023 - 04.2025
- Led community outreach initiatives to foster engagement and support for local needs.
- Developed and implemented training programs for new missionaries to enhance teaching skills.
- Built partnerships with local organizations to expand mission impact and outreach effectiveness.
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Learned and executed vital teaching skills that allowed and fostered an understanding and improvement in those around me.
Assisted Living Caregiver
Amada Senior Care
Monument, CO
01.2022 - 04.2023
- Collaborated with healthcare professionals to create personalized care plans.
- Monitored resident health and reported changes promptly to nursing staff.
- Provided emotional support and companionship, enhancing residents' quality of life.
- Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
- Assisted clients in maintaining independence by providing guidance during ambulation as needed around the facility''s premises.
Restaurant Team Member
Jarrito Loco
Monument, CO
01.2020 - 04.2023
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen.
- Operated point-of-sale system efficiently, processing transactions accurately and managing cash handling procedures.
- Assisted in training new staff on menu items, service standards, and operational procedures for consistency.
- I worked here as a part time team member throughout my high school years.
Harvest Truck Driver
Wada Farms
Pocatello, ID
08.2022 - 11.2022
- Operated heavy-duty trucks for deliveries, ensuring timely transport of agricultural products.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Managed route planning to optimize delivery efficiency and minimize fuel consumption.
- Collaborated with warehouse staff to coordinate loading and unloading processes efficiently.
Bike Builder
Scheels Sporting Goods
Colorado Springs, CO
05.2020 - 10.2021
- Assembled bicycles with precision, ensuring quality standards and customer satisfaction.
- Collaborated with team members to optimize workflow processes for efficient bike assembly.
- Conducted thorough inspections of bike components to guarantee functionality and safety.
- Trained new employees on assembly techniques and safety protocols, enhancing team performance.
- Diagnosed and resolved issues during the build process, improving overall production efficiency.
- Coordinated with sales staff to fulfill customer orders accurately and promptly, ensuring timely delivery of products.
Education
No Degree - Business Administration And Management
BYU Idaho
Rexburg, ID06-2026
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Advanced Maintenance protocol and execution
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Workflow management
- Quality assurance
Timeline
Service Manager
Sled Shed Bike and Board
04.2025 - Current
Missionary
Church Of Jesus Christ Of Latter Day Saints
04.2023 - 04.2025
Harvest Truck Driver
Wada Farms
08.2022 - 11.2022
Assisted Living Caregiver
Amada Senior Care
01.2022 - 04.2023
Bike Builder
Scheels Sporting Goods
05.2020 - 10.2021
Restaurant Team Member
Jarrito Loco
01.2020 - 04.2023
No Degree - Business Administration And Management
BYU Idaho