William Bunn
Pocatello
Summary
Over 15 years of experience as a security professional, with expertise honed through extensive service at Onsemi and LA Semiconductor since 2017. This tenure has fostered a deep understanding of facility operations and the intricate systems and procedures employed by the security team. A proven track record in enhancing security protocols and ensuring compliance underscores a commitment to maintaining a safe and secure environment. Dedicated to leveraging knowledge and skills to contribute to organizational safety and efficiency.
Overview
23
23
years of professional experience
Work History
Security Officer
LA Semiconductor
10.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Primary trainer for new officers, ensuring they understood and could execute the proper procedures for the site and understood the various systems and record keeping tools we use.
- Conducted training sessions for security personnel to facilitate compliance with security protocols.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Security Officer
Allied Universal Security Services
10.2021 - 10.2022
Security Officer
G4S Secure Solutions
05.2014 - 10.2021
Security Officer
Securitas Security Services USA
05.2014 - 05.2017
Security Officer at the Cambric Corporate Center
Securitas
10.2013 - 05.2014
- Patrol site on foot and on a golf cart
- Perform nightly door checks to ensure the security of the facility
- Unlock Hallways and suites as needed
- Monitor Parking lot and report unauthorized parking
- Monitor Ponds and irrigation systems for problems
- Check janitorial crew in and out to ensure their key usage was properly documented.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Security Officer at the Cambric Corporate Center
Allied Barton
08.2011 - 10.2013
- When Securitas took over the site from Allied Barton, the property manager asked me to stay on.
Security Officer
Valley Protective Services
07.2011 - 08.2011
- Patrol multiple residential sites
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Customer Service Representative
Sprint/CCI
07.2011 - 07.2011
- Answer questions about new products and programming.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly
Installer
Pinnacle Security
01.2011 - 05.2011
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
Hardware Sales associate
Walmart
11.2006 - 12.2010
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
- Assisted customers in selecting the appropriate hardware products for their specific needs, resulting in higher customer satisfaction.
- Maintained a clean and organized store environment at all times, promoting a positive shopping experience for customers.
- Addressed customer inquiries promptly and thoroughly, ensuring complete satisfaction with their purchases.
- Collaborated with team members to ensure a seamless sales process and high levels of customer service at all times.
- Resolved any customer issues or complaints with diplomacy and professionalism, preserving the store''s reputation for excellent service.
- Boosted sales by creating eye-catching displays that showcased popular and seasonal hardware items effectively.
- Improved store organization with strategic merchandise placement, making it easier for customers to find desired items.
- Built strong relationships with customers through follow-ups and personalized recommendations, fostering repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
- Utilized the paint matching system in order to create individualized colors for customer
- Operated forklifts and pallet jacks to restock heavy and bulky items
Customer Service Representative
Convergys/Directv
04.2005 - 02.2006
- Answer questions about new products and programming.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Investigated and resolved customer inquiries and complaints quickly.
Unloader
FedEx
08.2003 - 04.2005
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
- Assisted in training new unloaders on proper techniques and procedures, fostering an atmosphere of teamwork and continuous improvement.
Education
High School Diploma -
Declo High School
Declo, ID01-2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry and Documentation
- Customer Relations
- Call Center Experience
- Computer Proficiency
- Conflict Resolution
- Professional telephone demeanor
- Familiarity with Excel and Outlook
- Experienced Trainer
Timeline
Security Officer
LA Semiconductor
10.2022 - Current
Security Officer
Allied Universal Security Services
10.2021 - 10.2022
Security Officer
G4S Secure Solutions
05.2014 - 10.2021
Security Officer
Securitas Security Services USA
05.2014 - 05.2017
Security Officer at the Cambric Corporate Center
Securitas
10.2013 - 05.2014
Security Officer at the Cambric Corporate Center
Allied Barton
08.2011 - 10.2013
Security Officer
Valley Protective Services
07.2011 - 08.2011
Customer Service Representative
Sprint/CCI
07.2011 - 07.2011
Installer
Pinnacle Security
01.2011 - 05.2011
Hardware Sales associate
Walmart
11.2006 - 12.2010
Customer Service Representative
Convergys/Directv
04.2005 - 02.2006
Unloader
FedEx
08.2003 - 04.2005
High School Diploma -
Declo High School