Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
First salesman ever to sell 100K in 1 month at Discount SWindow and Door.
Timeline
Generic

William Litts

Nampa,ID

Summary

Talented Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled and understand the true meaning and importance of REAL customer service.

Sales Representative with proven success at Windows Doors and More And others leveraging strong product knowledge and exceptional customer relationship management skills to consistently exceed sales targets. Adept at closing deals and fostering long-term client loyalty through tailored solutions and effective communication, resulting in enhanced customer satisfaction and retention.

I am committed to delivering exceptional customer service and exceeding sales goals.

I am a skilled listener that identifies a clients needs and delivers.


Overview

16
16
years of professional experience
1
1
Certification

Work History

Inside Sales Representative

Windows Doors and More
Anaheim, California
09.2019 - 08.2025
  • Answered customers questions regarding products, prices, and availability.
  • Increased sales revenue by nearly 30%by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
  • Fostered lasting relationships with customers through effective communication and same day quick response, resulting in long-term loyalty and expanded client base.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Greeted 100's of customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained current knowledge of evolving changes in marketplace.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Worked with sales team of 5 to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Inside Sales /Retail Sales Manager

Discount Window and Door
04.2012 - 12.2015
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained 5-10 new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Worked closely with upper management to develop short-term and long-term goals for store, aligning objectives with company''s mission and vision.
  • Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
  • Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for entire team.
  • Provided ongoing coaching and feedback to sales associates, fostering environment conducive to learning and professional growth.
  • Recruited, hired and trained 5-7 associates to develop into productive team members with excellent product knowledge.

Inside Sales Representative

Ganahl Lumber Company
01.2010 - 12.2015
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Set and achieved company defined sales goals.

Inside Sales Representative

Hardy Windows
08.2010 - 01.2012
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Led training sessions for new sales 10-15 representatives, enhancing team expertise and performance.
  • Participated in 5 plus trade shows and conferences to network and generate leads.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Presented professional image consistent with company's brand values.

Education

No Degree - Business Management

Saddleback College
Mission Viejo, CA
01-2010

Skills

  • Product knowledge
  • Adept multi-tasker
  • Customer relationship management
  • Organized and efficient
  • Customer relationship building
  • Sales expertise
  • VERY Low Mistakes made
  • Closing techniques
  • Lead qualification
  • Goals and performance
  • Verbal and written communication

Accomplishments

  • Supervised team of four staff members.
  • Surpassed annual quota by 10-15%. consistently.
  • Top Salesman Discount Window 2015-2016
  • Achieved VERY FEW mistakes by "doing it right" with accuracy and efficiency. I take much of pride in not making costly mistakes in turn not costing the company money, and increasing profits.
  • Collaborated with team of four in the development of effective follow up procedures.

Certification

"Janek" Excellence is sales skills certificate.

Six Sigma course certificate.

Multiple product knowledge certificates, Milgard, Andersen, Trustile, Simpson Doors,

"Loewen" windows Advanced Environmental Finishes Certificate.






First salesman ever to sell 100K in 1 month at Discount SWindow and Door.

Discount Window and Door company was a very small company when I worked there with only 3 other "salesman" The average sales for each was roughly 50K a month. After working there for a year I was the first salesman ever to achieve 100K in sales in one month span. And I remained consistent from there on. 

Timeline

Inside Sales Representative

Windows Doors and More
09.2019 - 08.2025

Inside Sales /Retail Sales Manager

Discount Window and Door
04.2012 - 12.2015

Inside Sales Representative

Hardy Windows
08.2010 - 01.2012

Inside Sales Representative

Ganahl Lumber Company
01.2010 - 12.2015

No Degree - Business Management

Saddleback College
William Litts