Willy Barahama
Bogor
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
28
28
years of professional experience
Work History
Manager
PT Emudah Fulfillment Indonesia
02.2022 - Current
- Directed KPIs related to customer satisfaction, improving complaint rates and inbound satisfaction
- Enhanced warehouse efficiency through strategic space and layout management
- Achieved high stock accuracy with rigorous inventory management practices
- Streamlined after-sales processes, boosting customer experience
- Led team efforts to maintain high job quality control rates
- Controlled consumable costs and optimized operational expenses.
Warehouse Manager
JD .ID (PT Ritel Bersama Nasional)
06.2016 - 02.2022
- Developed and implemented comprehensive warehouse management strategies, including staff planning and equipment management
- Ensured seamless operations and effective communication with internal departments
- Managed KPIs such as order fulfillment, staff productivity, inventory management, and cost effectiveness
- Maintained a safe working environment through proactive health and safety management
- Conducted internal audits to ensure compliance with standard procedures
- Enhanced operational efficiency through staff training and support.
Sales Manager
CV. Ultradiesel
05.2012 - 11.2014
- Expanded market reach and increased sales by targeting new customer bases
- Improved sales operations through logistic and administrative support
- Built strong relationships with local and overseas suppliers
- Delivered exceptional customer service and support
- Implemented effective sales strategies and financial reporting to drive profitability
- Led growth initiatives through proactive sales and marketing strategies.
Product Development Manager
PT. Sunway Trek Masindo (Sunway Group Malaysia)
01.2010 - 09.2011
- Executed product development strategies, including sales and marketing policies
- Formulated strategies to achieve sales targets and fostered strong client relationships
- Conducted market research to enhance company positioning and identify new opportunities
- Expanded customer base through targeted marketing initiatives
- Trained and motivated marketing staff to achieve sales goals.
Branch Manager
PT. Trackspare (Hoe Leong Corp. Singapore)
10.2002 - 08.2009
- Managed daily branch operations, providing leadership and guidance
- Provided marketing insights to senior management for informed decisions
- Developed logistic and administrative support systems to enhance sales performance
- Improved after-sales service through value-added measures
- Prepared sales, stock movement, and loss sales reports for senior management
- Implemented proactive marketing strategies to promote a new brand locally
- Cultivated strong relationships with major customers.
Marketing Clerk
Citibank Card Center, Na
05.1996 - 09.1998
- Followed up on card member claims and managed monthly Credit Shield premium payments
- Prepared invoices, managed merchant agreements, and handled administrative tasks
- Gathered daily ACD and MIS reports and managed tele ticketing claims
- Packed and distributed communication materials to other units.
Education
Diploma - Finance/Accountancy/Banking (Banking and Finance)
Borobudur Academy
01.1995
Skills
- Warehouse Management
- Logistics and Operations
- Team Leadership
- Strategic Planning
- Inventory Management
- Cost Control
- Customer Satisfaction
- Sales and Marketing Strategies
- Process Optimization
- Health and Safety Compliance
Languages
Bahasa Indonesia
English
Timeline
Manager
PT Emudah Fulfillment Indonesia
02.2022 - Current
Warehouse Manager
JD .ID (PT Ritel Bersama Nasional)
06.2016 - 02.2022
Sales Manager
CV. Ultradiesel
05.2012 - 11.2014
Product Development Manager
PT. Sunway Trek Masindo (Sunway Group Malaysia)
01.2010 - 09.2011
Branch Manager
PT. Trackspare (Hoe Leong Corp. Singapore)
10.2002 - 08.2009
Marketing Clerk
Citibank Card Center, Na
05.1996 - 09.1998
Diploma - Finance/Accountancy/Banking (Banking and Finance)
Borobudur Academy