Willy Yana Tan
Quality Assurance
Batam,KR
Summary
I am working as Quality engineering with over 4 years of experience in Smartphone manufactured industry. I have expand my skills in resolving problem and improving customer satisfaction. Committed to assessing the yield and improve product quality is the excellent result of customer satisfaction.
Overview
7
7
years of post-secondary education
10
10
years of professional experience
Work History
Quality Engineering Supervisor
PT Satnusa Persada Tbk
Batam , Indonesian
2017.03 - 2020.12
- Coordinated with related dept to complete quality reporting
- Supported quality team members during corrective action updates.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Performed engineering analysis report regarding non-conforming material issues.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in production.
- Coordination with team to estimated financial requirements of new projects.
- Reported production malfunctions to managers and production supervisors.
- Monitored staff organization and suggested improvements to daily functionality.
- Support production to prepare daily, weekly and montly report.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Evaluated interactions between internal team and customers to assess production performance and customer satisfaction.
Marketing Community Relations Team Leader
The BCC Hotel and Residence
batam , Indonesia
2015.02 - 2017.02
- Increased brand awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
- Wrote engaging and successful marketing, advertising and website copy.
- Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Planning, Build and execute social media plan through competitive research.
- Liaising with manager to collating and analyzing media coverage.
- Analyze and improve end to end customer experience in different channels.
- Manage content related to PR activities to be upload on social media and updating information related to PR program to the company’s website.
- Evaluate opportunities for partnerships, sponsorship, and advertising on an on-going basis.
Mandarin Teacher
Smart East
Jakarta , Indonesia
2010.09 - 2014.12
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
- Provided positive and creative educational climate for students to learn by Flascard, it is bring the student more interesting to study mandarin.
- Practice in class to speak mandarin.
- Planned, prepared and delivered creative, dynamic classroom lessons, activities and materials for students.
Education
Associate of Arts - Multimedia Designer
2010.01 - 2014.01
Visual Communication Design at Multimedia Nusantara University, Tangerang Qualification Familiarity with internet marketing, good knowledge in graphic design, good knowledge in communication skill, hardworking and also quick learner.
2007.01 - 2010.01
Skills
Graphic designundefined
Accomplishments
- 2010 – 2014 : Mandarin Teacher at I-Mandarin Course 2014 : Internship at PT Dynaplast 2014 – 2015 : Mandarin Teacher at Smart East Course 2015 – Current : Digital Marketing at The BCC Hotel and Residence.
- EMPLOYMENT Internship at PT Dynaplast and join with Human Resource Department, Tangerang.
- As Digital Marketing from 19 Mei until September at The BCC Hotel and Residence, Batam.
- As Marketing Communication from
- As Quality Engineer in PT Satnusa Persada Tbk
Timeline
Quality Engineering Supervisor - PT Satnusa Persada Tbk
2017.03 - 2020.12
Marketing Community Relations Team Leader - The BCC Hotel and Residence
2015.02 - 2017.02
Mandarin Teacher - Smart East
2010.09 - 2014.12
Multimadia Nusantara University - Associate of Arts, Multimedia Designer
2010.01 - 2014.01
Yayasan Patria Dharma Senior High School - ,
2007.01 - 2010.01
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