Wilna Eki Sudjana Putri
Bandung
Summary
Highly motivated professional with several years of entrepreneurial and management experience as a employee. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently or as a teamwork and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Willing to learn new several and important things.
Overview
13
13
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification
Work History
Owner
KEDAI DJ
Bandung
11.2019 - 09.2022
- Managed daily operations to ensure smooth workflow and customer satisfaction.
- Developed product offerings based on customer preferences and market trends.
- Supervised staff to maintain high standards of service and efficiency.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Created marketing campaigns to attract new customers.
Bank Sales Officer
PT EXA MITRA SOLUSI
Bandung
09.2019 - 10.2020
- Assisted BCA customers in selecting appropriate banking products and services.
- Processed loan applications and conducted credit evaluations for clients.
- Developed and maintained strong relationships with clients to enhance satisfaction.
Shopkeeper
Insatxshop camera gallery
Bandung
06.2014 - 05.2016
- Managed daily store operations and ensured product availability.
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance shopping experience.
- Maintained inventory records and conducted stock checks regularly.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Provided customer service to answer inquiries about merchandise and services.
- Ordered new stock when needed and accepted deliveries from suppliers.
- Greeted customers upon arrival and provided assistance with selecting products.
- Maintained cleanliness and organization of the store, including stocking shelves and organizing displays.
- Set up promotional displays throughout the store to attract customers' attention.
- Processed payments using cash registers and credit card machines.
- Consulted with management regarding stock levels and ordering needs.
- Assisted in creating design concepts using Adobe Creative Suite tools.
Call Center Representative
Telkomsel indonesia
Bandung
05.2013 - 05.2014
- Assisted customers with inquiries about services and products.
- Resolved issues by providing timely solutions and support.
- Documented customer interactions in the system for future reference.
- Handled escalated calls to address complex customer concerns.
- Maintained knowledge of company promotions and service updates.
- Provided feedback to management on common customer issues and trends.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
Administrator and front officer
Smart and fun english course proggram
Bandung
12.2011 - 05.2013
- Managed student enrollment processes and maintained accurate records.
- Developed promotional materials to enhance program visibility and engagement.
- Facilitated communication between students, teachers, and parents regarding updates.
- Assisted instructors with lesson planning and resource preparation.
- Implemented feedback systems to improve the quality of course offerings.
- Organized training sessions for staff on administrative procedures and tools.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Maintained filing system for important documents such as contracts and salaries invoices.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Updated databases with new employee information, job changes and terminations.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Designed forms and templates to streamline workflow processes within organization.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
Purchasing Officer
PT BUKIT INTI MAKMUR ABADI
Bandung
05.2009 - 12.2011
- Managed procurement of materials ensuring quality and compliance with specifications pricing and discounts.
- Coordinated with sales support to manage and prepare delivery terms effectively.
- Reviewed purchase orders for accuracy and completeness before processing to the drivers.
- Maintained inventory records to support efficient stock management practices.
Education
Diploma Uncertificate - Language Arts Education
UNPAD LANGUAGE AND ARTS
Bandung, Indonesia 08.2006 - 09.2007
SMA NEGERI 12
Bandung, IndonesiaSkills
- Financial management
- Marketing strategy
- Staff supervision
- Customer relationship management
- Adobe photoshop
- Corel draw
- English active and pasif
- Germany (on going course)
- Sales development
- Problem solving
- Effective communication
- Time management
- Customer relations
Languages
English
First Language
German
Beginner (A1)
A1
Certification
- Secretary Certificate from Indonesian Labour Ministry
Affiliations
- Learning and improving Germany as well still ongoing activities
Timeline
Owner
KEDAI DJ
11.2019 - 09.2022
Bank Sales Officer
PT EXA MITRA SOLUSI
09.2019 - 10.2020
Shopkeeper
Insatxshop camera gallery
06.2014 - 05.2016
Call Center Representative
Telkomsel indonesia
05.2013 - 05.2014
Administrator and front officer
Smart and fun english course proggram
12.2011 - 05.2013
Purchasing Officer
PT BUKIT INTI MAKMUR ABADI
05.2009 - 12.2011
Diploma Uncertificate - Language Arts Education
UNPAD LANGUAGE AND ARTS
08.2006 - 09.2007
SMA NEGERI 12