Summary
Overview
Work History
Education
Skills
Timeline
Generic
Wilson

Wilson

IT Support
Medan

Summary

Dynamic IT support professional with a proven track record at PT. Sardana Indah Berlian Motor, enhancing operational efficiency through effective troubleshooting and system management. Skilled in hardware installation and remote support, I excel in delivering high-quality solutions while maintaining strong client relationships and ensuring optimal system performance.

Overview

3
3
years of professional experience
4
4
Languages

Work History

Freelancer

-
Medan, North Sumatra
01.2025 - Current
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
  • Help client to upgrade, fix or build their PC/ Notebook
  • Help client to claim warranty
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.

IT Support Staff

PT. Sardana Indah Berlian Motor
02.2022 - Current
  • Assisted customers with account setup and troubleshooting.
  • Handled customer inquiries over and provided technical support via ticketing system, email and telephone.
  • Managed office IT inventory, ensuring that necessary materials were always available for staff use.
  • Follow up with the user to verify whether the issue has been fixed or not
  • Improved office efficiency with implementation document management system, significantly reducing time spent on file retrieval.
  • Make sure to maintenance company IT infrastructure, once in a while, to make sure user can use it comfortably.
  • Maximized equipment lifespan through thorough preventive maintenance routines.
  • Supported remote employees by assisting with home office setup and troubleshooting offsite hardware concerns as needed.
  • Maintained optimal computer performance with routine system checkups and updates.

Education

S1 - Information System

Binus University
Jakarta
04.2001 -

Skills

IT support services

Remote support

Operating system support

Hardware installation

Data backup and recovery

System configuration

Backup and recovery

Operating systems

Troubleshooting and Diagnostics

Ticketing systems

Remote assistance

Network support

Software installation

Microsoft windows and office

Time management

Timeline

Freelancer

-
01.2025 - Current

IT Support Staff

PT. Sardana Indah Berlian Motor
02.2022 - Current

S1 - Information System

Binus University
04.2001 -
Wilson IT Support