Summary
Overview
Work History
Education
Skills
Timeline
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Wilson

Wilson

IT Support
Medan

Summary

Dynamic IT support professional with a proven track record at PT. Sardana Indah Berlian Motor, enhancing operational efficiency through effective troubleshooting and system management. Skilled in hardware installation and remote support, I excel in delivering high-quality solutions while maintaining strong client relationships and ensuring optimal system performance.

Overview

3
3
years of professional experience
4
4
Languages

Work History

Freelancer

-
Medan, North Sumatra
01.2025 - Current
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
  • Help client to upgrade, fix or build their PC/ Notebook
  • Help client to claim warranty
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.

IT Support Staff

PT. Sardana Indah Berlian Motor
02.2022 - Current
  • Assisted customers with account setup and troubleshooting.
  • Handled customer inquiries over and provided technical support via ticketing system, email and telephone.
  • Managed office IT inventory, ensuring that necessary materials were always available for staff use.
  • Follow up with the user to verify whether the issue has been fixed or not
  • Improved office efficiency with implementation document management system, significantly reducing time spent on file retrieval.
  • Make sure to maintenance company IT infrastructure, once in a while, to make sure user can use it comfortably.
  • Maximized equipment lifespan through thorough preventive maintenance routines.
  • Supported remote employees by assisting with home office setup and troubleshooting offsite hardware concerns as needed.
  • Maintained optimal computer performance with routine system checkups and updates.

Education

S1 - Information System

Binus University
Jakarta
04.2001 -

Skills

IT support services

Timeline

Freelancer

-
01.2025 - Current

IT Support Staff

PT. Sardana Indah Berlian Motor
02.2022 - Current

S1 - Information System

Binus University
04.2001 -

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Wilson IT Support