Wina Afriani
Tasikmalaya
Summary
Dedicated Bank Teller delivering exceptional customer service through effective communication and problem-solving. Processes transactions accurately and efficiently to enhance customer satisfaction. Maintains financial integrity through precise cash handling and reconciliation. Resourceful professional with experience in managing diverse business operations. Trains and develops staff to ensure high standards of service and operational excellence. Utilises social media to engage clients and promote products, driving customer loyalty.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Bank Teller
OCBC NISP
Tasikmalaya,Jawa Barat, Indonesia
09.2006 - Current
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Delivered exceptional customer service, resolving queries and complaints to ensure satisfaction.
- Responded and assisted customers with account inquiries and updates.
- Conducted daily cash counts and reconciliations, maintaining financial integrity at the single window.
- Recommended bank products and services to current and prospective customers.
- Maintained up-to-date knowledge of banking products, services, and best practices through continuous learning.
Restaurant Owner
Fire Chicken Wing
Tasikmalaya,Jawa Barat, Indonesia
09.2019 - 04.2023
- Managed daily restaurant operations, ensuring adherence to industry best practices and owner standards for optimal service quality.
- Conducted interviews, selected, and trained staff to maintain smooth restaurant operations and deliver outstanding customer service.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Utilised social media platforms effectively to engage with customers, promote special offers, and showcase the restaurant's offerings.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
Boutique Owner
Ryanas collection
Tasikmalaya,Jawa Barat, Indonesia
01.2015 - 12.2020
- Managed financial operations, including budget planning, expense tracking, and forecasting to maintain financial health.
- Leveraged social media to increase market reach and attract sales agents.
- Addressed customer complaints and feedback with prompt and effective solutions, maintaining a high level of customer service.
- Implemented customer feedback to refine product offerings and improve customer satisfaction. to improve product and service provisions.
- Stored stock securely to preserve quality of goods and streamline inventory management.
Education
Diploma of Higher Education - Financial Administrasi
Padjadjaran University
Bandung01-2006
Skills
- Customer service
- Accurate cash handling
- Document verification
- Financial reconciliation
- Budget planning
- Product recommendation
- Staff training
- Inventory management
- Team leadership
- Operational efficiency
- Transaction processing
- Customer service skills
Languages
Indonesian
First Language
English
Intermediate
B1
Interests
- Reading article
- Writing article
- Listening to music
- Running
Timeline
Restaurant Owner
Fire Chicken Wing
09.2019 - 04.2023
Boutique Owner
Ryanas collection
01.2015 - 12.2020
Bank Teller
OCBC NISP
09.2006 - Current
Diploma of Higher Education - Financial Administrasi
Padjadjaran University