Winter Pierce
Boise
Summary
Experienced in relationship building with not only my coworkers, but customers. Being able to problem solve on the spot and efficiently is a muscle that I have been able to work and grow in my many years at Black Rock. Providing a service with detailed care and attention not only brought the customer satisfaction, but made them recurring. Time management and multitasking is a crucial part of the environment I am currently working in. The creativity that brings me joy has been something I have only been able to use at home. Working in a space that allows me to use that part of myself would be an amazing opportunity.
Overview
4
4
years of professional experience
Work History
Barista
Black Rock Coffee Bar
Boise
04.2025 - Current
- Prepared and served a variety of espresso beverages to customers.
- Ensured cleanliness and organization of workstations and café areas to enhance customer experience.
- Coordinated with team members to streamline café operations during peak hours.
- Guided new hires during onboarding process to help them integrate into team effectively.
Manager
Black Rock Coffee Bar
Boise
06.2023 - 04.2025
- Managed inventory levels and ordered supplies to support seamless bar operations.
- Developed schedules to optimize staffing during peak hours and events.
- Trained and mentored new staff in coffee preparation and customer service to elevate customer satisfaction.
- Resolved customer complaints to maintain a positive experience.
- Supervised daily operations to enhance workflow effectiveness.
Barista
Black Rock Coffee Bar
Boise
05.2022 - 08.2022
- Prepared and served a variety of espresso beverages to customers.
- Ensured cleanliness and organization of workstations and café areas to create welcoming environment for customers.
- Collaborated with team members to ensure smooth café operations during peak hours.
Education
High School Diploma -
Eagle High
Eagle, ID06-2021
Skills
- Creative minded
- Relationship building
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cleanliness
- Exceptional customer service
Timeline
Barista
Black Rock Coffee Bar
04.2025 - Current
Manager
Black Rock Coffee Bar
06.2023 - 04.2025
Barista
Black Rock Coffee Bar
05.2022 - 08.2022
High School Diploma -
Eagle High