Wong Yew Pang
Account Manager
Summary
Proven leader in strategic planning and client relationship management, with a track record of expanding product offerings and driving business growth at Huawei. Skilled in account management and negotiation, consistently enhancing customer satisfaction and loyalty. Recognized for excellence with three consecutive "Future Star" awards from 2017-2019.
Overview
15
15
years of professional experience
Work History
Account Manager
Huawei
01.2020 - Current
- Proven track record in managing multiple CXO-level client relationships, delivering tailored solutions that drive business success.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Spearheaded Huawei Cloud's successful entry into the Indonesian market, delivering a cutting-edge cloud Data Lakehouse solution to a Tier 1 mobile network operator.
- Achieved a significant breakthrough by implementing Huawei's cutting-edge 5G solution for a tier-1 mobile network operator in Indonesia, enhancing connectivity and driving innovation.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Strengthened client relationships through regular communication and effective problemsolving.
- Managed complex negotiations with key accounts, securing long-term partnerships.
- Conducted comprehensive market analysis to identify new sales opportunities, significantly expanding client base.
- Built and maintained strong client relationships to drive business growth.
Software AMS Manager
Huawei
02.2014 - 12.2019
- Manage multiple Managed Services & Customer Support Service projects across Indonesia’s telco operator (BSS, Convergence Billing, VAS, IPTV, Mobile Money, ITO & NFV Managed Services).
- Manage customer relationship/expectations working through the appropriate SLA & KPI from contract start through decommissioning, and assist in growing existing account base, identifying new service revenue opportunities as available, through real-time support to customers.
- Experience with target operating model design defining target state business, operations, technology, and control partner functions, processes, organizations, architecture and roadmap to support strategic priorities and optimizing regulation.
- Manage project teams through all phases of the technical and operational enablement life cycle. Lend specific subject matter knowledge to the functional requirements, design, and integration phase of each project.
- Ensure all service contract agreements are met. Facilitate and project manage all aspects of new software deliveries and network expansion. Define critical path and timelines for both Greenfield and sustainment opportunities ensuring projects are delivered on-time, within budget while exceeding customer expectations.
- Awarded “Future Star” for three consecutive years from 2017-2019.
Customer Support Manager
Huawei
11.2011 - 01.2014
- Handled escalated customer complaints professionally, resolving conflicts promptly and maintaining relationships with clients.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
- Manage all Technical Support Service contracts/SOW’s to ensure customer expectations are properly set and ability to deliver is captured. Evaluate the project and provide reports to management and customers are aware of project status, potential risk, and contract compliance issues.
- Coordinate & manage daily activities including planned events, provisioning, configuration, Service level discrepancies, Customer Interface Documents and contact responsibilities both internal and external. Confirm weekly & monthly activity reports are accurate and delivered, as required.
- Make certain that risks associated with service delivery are closely managed and communicated. Communicate with customers and interdepartmental teams to resolve delays or service issues. Evaluate processes/project on a continuous basis, as needed to ensure smooth workflow.
System & Network Engineer
Tenby World Sdn Bhd
11.2009 - 11.2011
- Provided complete end-to-end engineering and installation of route-based IP network solutions and systems.
- Designed and implemented Local Area Networks
Analyzed and corrected network troubles and performance issues. - Configured VLAN to segment network, decrease broadcast traffic and address network issues such as scalability, security, and network management Configured Access Control Lists(ACLs) to control both inbound and outbound traffic such as Port Number used, TCP and UDP to strengthen network security.
- Centralized Wireless System: Configured Aruba Wireless Controller and setup IAS Server, segment guest and internal staff network access to reduce security risk.
- Configured Fortinet, SonicWALL Firewall and Load Balancer: Implemented network security policies, packet filtering, prevent network intrusion and etc.
- Network Traffic Analysis and Management Tools: HP OpenView, WireShark, Switch Sniffer.
- Setup Window Server 2008 R2, Domain Controller (AD), DNS, DHCP, IIS, Sharepoint, SQL 2008 R2, Exchange Server 2007.
- Centralized File System Setup Microsoft System Center: Virtual Machine Manager, Configuration Manager, Operations Manager & Data Protection Manager.
- Attended Microsoft Hyper-V R2 Hands On Training Course held by Microsoft.
- Server Virtualization: Migrated physical server into virtual server(Hyper-V) phase by phase.
- Configured Hyper-V 2008 R2 Live Migration & Failover Clustering with Cluster Shared Volumes.
- Implement in maintaining the activities held by Microsoft Exchange Server 2007, Window Server 2008 & R2.
- Setup Acronissystem for data backup and disaster recovery.
- Setup Symantec End Point Protection: Centralized Security System which integrated antivirus, antispyware, firewall, and intrusion prevention as well as device control and application control for all client with single management console.
Assistant Engineer
CSC Sdn Bhd
05.2009 - 11.2009
- Contributed to successful project completion by assisting with on-site inspections, testing, and quality control measures.
- Assisted in the development of technical specifications for engineering projects, ensuring accuracy and adherence to established guidelines.
- Assisted in development, design and execution of projects.
- Provided technical support during construction phases of a project including field supervision or inspection services.
Education
BACHELOR OF INFORMATION TECHNOLOGY COMMUNICATION - Communication And Networking
University of Tunku Abdul Rahman
Malaysia 04.2001 -
Skills
Account Management
Client Relationship Management
Business Development
Sales Development
Customer Satisfaction
Strategic Planning
Contract Negotiation
Timeline
Account Manager
Huawei
01.2020 - Current
Software AMS Manager
Huawei
02.2014 - 12.2019
Customer Support Manager
Huawei
11.2011 - 01.2014
System & Network Engineer
Tenby World Sdn Bhd
11.2009 - 11.2011
Assistant Engineer
CSC Sdn Bhd
05.2009 - 11.2009
BACHELOR OF INFORMATION TECHNOLOGY COMMUNICATION - Communication And Networking
University of Tunku Abdul Rahman
04.2001 -
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