Sri Wulan
Kuningan Barat
Summary
Highly skilled and experienced senior waitress with a successful track record of over 5 years in the food service industry. Demonstrated expertise in delivering exceptional customer service, efficiently managing a high volume of orders, and effectively leading and training junior staff members. Proven ability to thrive in fast-paced environments, handle challenging situations with professionalism, and ensure guests have a memorable dining experience. Possess excellent communication and interpersonal skills, along with a strong attention to detail. Currently seeking a new opportunity to contribute expertise and leadership skills to a dynamic restaurant team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Speciality Restaurant Waitress
Royal Carribean Cruise Line
04.2019 - 07.2020
- Provided exceptional customer service by greeting and seating guests, taking food and drink orders, and ensuring a pleasant dining experience
- Demonstrated strong knowledge of menu items, daily specials, and allergen information to assist guests in making informed decisions
- Managed a high-volume workload in a fast-paced environment by multitasking and prioritizing tasks effectively
- Consistently received positive feedback from customers for my friendly demeanor, attention to detail, and ability to anticipate their needs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Junior Dining room stewardess
Royal Caribbean Cruise Line
05.2018 - 03.2019
- Assisted in setting up and breaking down tables in the dining room, ensuring a clean and organized environment for guests
- Supported senior staff in delivering food and beverages to guests in a timely and efficient manner
- Maintained cleanliness of dining room surfaces, including wiping down tables, chairs, and buffet stations.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Lobby Lounge Supervisor
JW Marriot Hotel
09.2016 - 04.2018
- Managed daily operations of the lobby lounge, including supervising staff, handling guest inquiries, and ensuring exceptional service delivery
- Developed and implemented strategies to increase sales and profitability, including creating promotions and collaborating with marketing team
- Oversaw inventory management, ordering supplies, and maintaining par levels to minimize waste and maximize efficiency
- Collaborated with other departments to coordinate special events, such as private parties or corporate functions, in the lobby lounge area.
Waitress
JW Marriot Hotel
04.2014 - 09.2016
- Demonstrated strong multitasking abilities by efficiently managing multiple tables, accurately inputting orders into the POS system, and coordinating with kitchen staff to ensure timely delivery of meals
- Proactively anticipated and addressed customer needs, such as refilling drinks, providing recommendations, and accommodating special requests to exceed expectations
- Maintained a clean and organized work environment by bussing tables, resetting dining areas, and properly handling cash and credit transactions
- Provided exceptional customer service by greeting and seating guests, taking food and drink orders, and ensuring a pleasant dining experience.
Education
Diploma - Professional Hotel program
Neptune
06.2014
English Course - undefined
04.2014
Skills
- Multitasking
- Attention to detail
- Excellent communication and interpersonal skills
- Decision making
- Friendly demeanor
- Leadership skills
- Problem solving
- Problem-solving
- Professionalism
- Proactively
- Collaborative
- Accurate money handling
- Kitchen staff coordination
- Item promotion
- Point of Sale (POS) system operations
- Menu presentation
Accomplishments
Employee of the Month Category The highest positive Guest Comment onboard on February 2019
Languages
Bahasa Indonesia
Native language
English
Advanced
C1
Hobbies and Interests
- Badminton
- Cooking
- Adventure
Certification
English Course
Timeline
Speciality Restaurant Waitress
Royal Carribean Cruise Line
04.2019 - 07.2020
Junior Dining room stewardess
Royal Caribbean Cruise Line
05.2018 - 03.2019
Lobby Lounge Supervisor
JW Marriot Hotel
09.2016 - 04.2018
Waitress
JW Marriot Hotel
04.2014 - 09.2016
English Course - undefined
English Course
Diploma - Professional Hotel program
Neptune
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