Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Hi, I’m
Wulung Aji Wibowo
Costumer Support
Jakarta
Summary
Overview
7
years of professional experience
Work History
Across Asia Assist Indonesia
Call Center Helpline Specialist
09.2023 - Current
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Investigated and resolved customer inquiries and complaints quickly.
Across Asia Assist Indonesia
Claim Support
04.2023 - 09.2023
Job overview
- Completed transmittal logs and stored in files for specified durations.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Established, improved and reinforced document management systems to handle current and expected requirements.
Across Asia Assist Indonesia
Outpatient and Personal Accident Executive
06.2022 - 04.2023
Job overview
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Collected information from customers to complete claims and legal files.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Organized, planned and documented materials for Outpatient claims.
- Organized, planned and documented materials for Outpatient claims.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Identified suspicious losses and contacted manager for investigative assistance.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Maintained suspicious claims database and prepared reports for supervisors.
Medika Plaza ( PT. Kartika Bina Medikatama )
Call Center Helpline Specialist
11.2020 - 06.2022
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Processed debit and credit card and electronic check payments.
- Approved and terminated customer contracts upon request.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Boosted customer service satisfaction ratings through consistent quality control.
PT. AA International Indonesia
Call Center Helpline Specialist
04.2019 - 11.2020
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion, and access to services.
- Attended telephone skills and program information training sessions to boost aptitude.
PT. Asuransi Reliance Indonesia
Call Center Helpline Specialist
02.2017 - 06.2018
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
Universita Nasional JakartaJakarta
Bachelor of Science from Accountant
04.2001
University Overview
Skills
Stress Tolerance
Customer Service
Call Control
Technical Support
Customer Relationship Management
Complaint Resolution
Timeline
Call Center Helpline Specialist
Across Asia Assist Indonesia
09.2023 - Current
Claim Support
Across Asia Assist Indonesia
04.2023 - 09.2023
Outpatient and Personal Accident Executive
Across Asia Assist Indonesia
06.2022 - 04.2023
Call Center Helpline Specialist
Medika Plaza ( PT. Kartika Bina Medikatama )
11.2020 - 06.2022
Call Center Helpline Specialist
PT. AA International Indonesia
04.2019 - 11.2020
Call Center Helpline Specialist
PT. Asuransi Reliance Indonesia
02.2017 - 06.2018
Universita Nasional Jakarta
Bachelor of Science from Accountant
04.2001