Yadi Iskandar
Senior Engineer
Jakarta
Summary
Accomplished General Manager skilled in strategic planning and training development. Track record of optimizing supply chain logistics and fostering team accountability to drive operational excellence and improved client engagement.
Overview
33
33
years of professional experience
Work History
General Manager
PT POWERPLUS GROUP INDONESIA
02.2021 - 01.2024
- Led operational strategies to enhance efficiency across multiple departments.
- Developed and implemented performance metrics to drive team accountability.
- Streamlined supply chain processes, resulting in improved product delivery times.
- Mentored management staff, fostering leadership skills and promoting team cohesion.
- Cultivated relationships with key stakeholders, enhancing collaboration and partnership opportunities.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Manager, Sales and Customer Support
PT JAYATRADE INDONESIA
04.2012 - 01.2021
- Led sales initiatives to enhance customer engagement and satisfaction.
- Developed training programs to improve team performance and service quality.
- Implemented CRM systems to streamline customer support processes and data management.
- Analyzed customer feedback to identify trends and drive process improvements.
- Collaborated with cross-functional teams to align sales strategies with market demands.
- Established key performance indicators to monitor and enhance team productivity.
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
- Streamlined internal processes for improved efficiency, leading to higher productivity in the sales and customer support teams.
- Negotiated contracts with key accounts, securing long-term partnerships beneficial to both parties.
- Established strong client relationships by conducting regular follow-ups and maintaining open communication.
- Evaluated competitors'' offerings regularly to maintain a competitive edge in the market landscape.
- Built relationships with customers and community to establish long-term business growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Senior Engineer
PT Indosama Persada
08.1998 - 01.2000
- Led cross-functional teams to enhance product design and development processes.
- Streamlined engineering workflows, resulting in improved project efficiency and reduced time-to-market.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
- Implemented advanced modeling tools to optimize project outcomes and resource allocation.
- Conducted comprehensive analysis of system performance, identifying areas for improvement and cost reduction.
- Delivered high-quality products by collaborating closely with sales teams to understand customer needs and translate them into viable solutions.
Technician Team Leader
Pt United Tractors
06.1991 - 07.1998
- Led team in troubleshooting and resolving technical issues on heavy machinery.
- Enhanced operational efficiency by implementing preventative maintenance schedules.
- Mentored junior technicians, fostering skill development and teamwork.
- Streamlined workflow processes to improve service response times and quality.
- Evaluated team performance regularly, providing constructive feedback and targeted coaching for improvement.
- Collaborated with other departments to ensure seamless integration of services and support across the organization.
- Improved overall equipment reliability through thorough preventive maintenance procedures.
Education
D3 - Teknik Mesin
Politeknik Negeri Bandung
Bandung 04.2001 -
Skills
Leadership and team building
Problem resolution
Team player
Team leadership
Relationship building
Client relations
Training programs
Communication skills
Employee development
Contract negotiations
Operations management
Efficient multitasker
Schedule management
Strategic planning
Troubleshooting expertise
Sales Strategy
HR management
Timeline
General Manager
PT POWERPLUS GROUP INDONESIA
02.2021 - 01.2024
Manager, Sales and Customer Support
PT JAYATRADE INDONESIA
04.2012 - 01.2021
D3 - Teknik Mesin
Politeknik Negeri Bandung
04.2001 -
Senior Engineer
PT Indosama Persada
08.1998 - 01.2000
Technician Team Leader
Pt United Tractors
06.1991 - 07.1998