Yahir Torres Gonzalez
Nampa
Summary
Dedicated customer service professional with strong skills in conflict resolution and time management. Committed to enhancing customer experiences through effective collaboration and operational efficiency.
Overview
2
2
years of professional experience
Work History
Floor Staff Member
Regal Cinemas
Nampa
02.2025 - Current
- Maintained cleanliness of theaters and common areas to enhance customer experience.
- Assisted customers with ticket purchases and selections to enhance satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated concession stand, preparing and serving snacks and beverages to meet customer demand.
- Accurately handled cash transactions at box office and concession stands.
- Coordinated with team members to sustain operational efficiency during peak periods.
- Maintained organized work environment to support smooth daily operations.
- Stocked shelves, organized displays, and prepared merchandise for purchase or rental.
Site Supervisor
Oasis Food Center
Caldwell
05.2025 - 08.2025
- Supervised daily operations at food park, serving over 100 children during summer months.
- Trained staff on safety protocols and operational procedures to ensure compliance.
- Managed inventory levels to guarantee product availability across multiple locations.
- Prepared meals for various parks, coordinating setup with other park supervisors.
Crew Member
Little Caesars Pizza
Nampa
10.2023 - 04.2024
- Operated cash register, processed transactions, and managed customer payments.
- Performed cashier duties, including order taking, payment collection, and change distribution.
- Served food promptly to improve guest satisfaction and dining experience.
- Prepared and cooked pizzas according to standard recipes and safety guidelines.
- Monitored food quality and freshness to uphold company standards and enhance customer satisfaction.
- Maintained cleanliness of kitchen, dining area, and equipment in compliance with health standards.
- Maintained cleanliness of restaurant lobby, front counter, and restrooms during each shift.
- Collaborated with team members to streamline service during peak hours for improved operational efficiency.
Education
High School Diploma -
Ridgevue High School
Caldwell, ID05-2025
Skills
- Food safety protocols
- Inventory management
- Customer support
- Sales skills
- Upselling techniques
- Staff training
- Time management
- Cleaning standards
- Team collaboration
- Effective teamwork
- Conflict resolution
- Sales expertise
- Clear speech
- Friendly demeanor
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Site Supervisor
Oasis Food Center
05.2025 - 08.2025
Floor Staff Member
Regal Cinemas
02.2025 - Current
Crew Member
Little Caesars Pizza
10.2023 - 04.2024
High School Diploma -
Ridgevue High School