Yanuar Ivan Ferdiansyah
Key Account Manager
Jakarta Barat
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Key Account Manager
OCS Global Services
09.2021 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Provided strategic oversight on major projects ensuring timely completion within budget constraints.
- Continually assessed internal external factors impacting business adjusting strategies accordingly for sustained growth and success.
- Streamlined operations by implementing efficient processes and workflows, leading to increased productivity.
- Developed and delivered presentations to key customers to position products and services.
- Built and maintained strong client relationships to drive business growth.
Facility Manager
PT ISS INDONESIA
01.2020 - 09.2021
- Developed strategic plans for facility improvements, considering both short-term needs and long-term objectives.
- Increased cost savings by renegotiating vendor contracts and identifying areas for budget optimization.
- Collaborated closely with architects during new construction projects, providing input on best practices for efficient facility design.
- Contributed to organizational growth by supporting the onboarding of new employees and ensuring they had a comfortable work environment.
- Reduced energy consumption through the installation of energy-efficient systems and monitoring usage patterns.
- Optimized HVAC and lighting systems for energy efficiency, contributing to environmental sustainability goals.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
General Affair Manager
PT ISS INDONESIA
08.2017 - 01.2020
- Plan and execute essential services such as maintenance, helpdesk, cleaning, security, General service, waste management, as well as ensuring premises meets health and safety requirement
- Managing and ensuring minimum disruption client's business activities
- Maintain relationship with user as both ISS and GA (Client department) team
- Coordinate with Landlord and liaise with other tenant in regards of public area management such as parking, access control, HSE, Fire life safety etc
- Coordinate and oversee the maintenance and maintenance of building equipment / supplies, installation and building utilities
- Conduct regular direct inspections throughout the room / building to check the condition of machines, building equipment / equipment and building installations and utilities
General Affair Supervisor
PT ISS INDONESIA
08.2014 - 08.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
General Affair Officer
PT Tedco Agri Makmur
12.2012 - 08.2014
- Controlling, reporting budgets and overhead expenditures and analyzing for recommendations
- Repair & Maintenance, control of building and vehicle
- Make purchases of equipment, office equipment and supplies
- Calculate and create attendance reports, employee leave and overtime
- Preparing the travel expenses of employees (tickets, hotels, accommodation etc.)
- Taking care of medical claims and employee health insurance
HR GA Staff
PT. Bina Telekomunikasi Indonesia
01.2009 - 11.2012
- Supports all office operations (stationery, vehicles, utilities)
- Follow up on request for procurement of goods from the logistics department
- Set the schedule of operational vehicle usage
- Arranging a trip out of business Travel
- Supports in the needs of the workforce within the company (searching, interviewing, hireing) and preparing the contract
- Calculate employee overtime and daily freelance
Education
Bachelor - Computer Information Management
ABFI Institute Perbanas
01.2002 - 01.2010
Skills
Key account management
Client relationship building
Account management
Business development
Revenue generation
Data-driven decision making
Account development
Cross-functional collaboration
Account retention
Timeline
Key Account Manager
OCS Global Services
09.2021 - Current
Facility Manager
PT ISS INDONESIA
01.2020 - 09.2021
General Affair Manager
PT ISS INDONESIA
08.2017 - 01.2020
General Affair Supervisor
PT ISS INDONESIA
08.2014 - 08.2017
General Affair Officer
PT Tedco Agri Makmur
12.2012 - 08.2014
HR GA Staff
PT. Bina Telekomunikasi Indonesia
01.2009 - 11.2012
Bachelor - Computer Information Management
ABFI Institute Perbanas
01.2002 - 01.2010