Yanuar Tanudijaya

• Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
• Conducted research to evaluate systems design and process efficiency.
• Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
• Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
• Worked closely with product teams to define and prioritize partner feature requests
• Conducted post-sale requirements gathering, analysis and documentation.

Manage Service delivery to customer, operational day to day activity

Key accountability

• Supervises incident management, change management, problem management, and network optimization projects.
• Customer communications, primary interface for all customer issues
• Project manages implementation and optimization projects
• Leads Customer Service Reviews (weekly, monthly, quarterly)
• Generates reports (SLA and operations)
• Leads senior-level technical teams in operational delivery

Maintenance Account

• Infrastructure - byU (Telkomsel)
• Appliance and Network Infrastructure - IT Infrastructure (Telkomsel)
• Anti DDoS - Security (Telkomsel)

Providing a managed service, monitor, identify, investigate, resolve technical incidents and problems

Key accountability

• Manage service
• Monitoring operational F5 and DNS infrastructure
• Identify and resolve problem
• Contribute to change management process

Project and Maintenance account

• F5 Gi Complex (Telkomsel)
• DNS Gi (Telkomsel)

Support pre-sales, post-sales and product team, conduct PoC test, have a role as technical escalation-troubleshooting

Key accountability

• Provide solution and workaround
• Handle P1 case
• Handle escalated case
• PoC (Proof of Concept)
• Case replication in lab (if needed)
• Provide RCA and recommendation
• Update KB (knowledge base)
• Present PRB / solution to related team

Project and Maintenance account

• DNS Anycast (Indosat)
• DNS assessment (Telkomsel)
• FTTH core system (IM2)