Yayan Supiana

Rhapsody & Power Pro System Support

• Ensure smooth operation of the Rhapsody & Power Pro Property Management System across all departments (Front Office, Housekeeping, F&B, Accounting, etc.).
• Troubleshoot errors or issues with Rhapsody & Power Pro (e.g., check-in/check-out failures, posting errors, reporting issues).
• Coordinate with Rhapsody & Power Pro support if there are bugs or system-wide errors.
• Assist in Rhapsody & Power Pro updates, backup schedules, and maintain database integrity.

Network & Internet Management

• Maintain internet connectivity for guests and internal operations.
• Monitor and troubleshoot internal network (LAN/Wi-Fi), including switches, routers, and firewalls.
• Ensure bandwidth management and firewall rules are optimized, especially for business-critical services like Rhapsody, email, and booking engines.

Hardware & Software Maintenance

• Set up and maintain all computer units, printers, scanners, and POS systems.
• Regularly update antivirus software and perform scheduled maintenance on all hardware.

Hotel Systems Integration

• Maintain and support integrated hotel systems such as: Key card door lock, systems CCTV and security, systems PABX (telephone systems), Booking engines & channel managers.
• Ensure smooth integration between Rhapsody and third-party systems (e.g., booking engine interface).

Backup & Data Security

• Perform daily, weekly, and monthly backups of Rhapsody and other critical systems.
• Ensure all important data is stored securely and follows hotel data policy and privacy standards.

Email & Communication Systems

• Manage and maintain internal email systems, ensuring no downtime.
• Troubleshoot email client issues (e.g., Outlook) and assist with password resets or configuration.

Reporting & Documentation

• Maintain logs of system issues, resolutions, and preventive maintenance tasks.
• Report major incidents to the IT Corporate.

Arch PMS System Support

• Ensure smooth operation of the Arch Property Management System across all departments (Front Office, Housekeeping, F&B, Accounting, etc.).
• Troubleshoot errors or issues with Arch PMS (e.g., check-in/check-out failures, posting errors, reporting issues).
• Coordinate with Arch PMS support if there are bugs or system-wide errors.
• Assist in Arch PMS updates, backup schedules, and maintain database integrity.

Network & Internet Management

• Maintain internet connectivity for guests and internal operations.
• Monitor and troubleshoot internal network (LAN/Wi-Fi), including switches, routers, and firewalls.
• Ensure bandwidth management and firewall rules are optimized, especially for business-critical services like Rhapsody, email, and booking engines.

Hardware & Software Maintenance

• Set up and maintain all computer units, printers, scanners, and POS systems.
• Regularly update antivirus software and perform scheduled maintenance on all hardware.

Hotel Systems Integration

• Maintain and support integrated hotel systems such as: Key card door lock, systems CCTV and security, systems PABX (telephone systems), Booking engines & channel managers.
• Ensure smooth integration between Rhapsody and third-party systems (e.g., booking engine interface).

Backup & Data Security

• Perform daily, weekly, and monthly backups of Arch PMS and other critical systems.
• Ensure all important data is stored securely and follows hotel data policy and privacy standards.

Email & Communication Systems

• Manage and maintain internal email systems, ensuring no downtime.
• Troubleshoot email client issues (e.g., Outlook) and assist with password resets or configuration.

Reporting & Documentation

• Maintain logs of system issues, resolutions, and preventive maintenance tasks.
• Report major incidents to the IT Corporate.

Rhapsody System Support

• Ensure smooth operation of the Rhapsody Property Management System across all departments (Front Office, Housekeeping, F&B, Accounting, etc.).
• Troubleshoot errors or issues with Rhapsody (e.g., check-in/check-out failures, posting errors, reporting issues).
• Coordinate with Rhapsody support if there are bugs or system-wide errors.
• Assist in Rhapsody updates, backup schedules, and maintain database integrity.

Network & Internet Management

• Maintain internet connectivity for guests and internal operations.
• Monitor and troubleshoot internal network (LAN/Wi-Fi), including switches, routers, and firewalls.
• Ensure bandwidth management and firewall rules are optimized, especially for business-critical services like Rhapsody, email, and booking engines.

Hardware & Software Maintenance

• Set up and maintain all computer units, printers, scanners, and POS systems.
• Regularly update antivirus software and perform scheduled maintenance on all hardware.

Hotel Systems Integration

• Maintain and support integrated hotel systems such as: Key card door lock, systems CCTV and security, systems PABX (telephone systems), Booking engines & channel managers.
• Ensure smooth integration between Rhapsody and third-party systems (e.g., booking engine interface).

Backup & Data Security

• Perform daily, weekly, and monthly backups of Rhapsody and other critical systems.
• Ensure all important data is stored securely and follows hotel data policy and privacy standards.

Email & Communication Systems

• Manage and maintain internal email systems, ensuring no downtime.
• Troubleshoot email client issues (e.g., Outlook) and assist with password resets or configuration.

Reporting & Documentation

• Maintain logs of system issues, resolutions, and preventive maintenance tasks.
• Report major incidents to the IT Corporate.

VHP System Support

• Ensure smooth operation of the VHP Property Management System across all departments (Front Office, Housekeeping, F&B, Accounting, etc.).
• Troubleshoot errors or issues with VHP (e.g., check-in/check-out failures, posting errors, reporting issues).
• Coordinate with VHP support if there are bugs or system-wide errors.
• Assist in VHP updates, backup schedules, and maintain database integrity.

Network & Internet Management

• Maintain internet connectivity for guests and internal operations.
• Monitor and troubleshoot internal network (LAN/Wi-Fi), including switches, routers, and firewalls.
• Ensure bandwidth management and firewall rules are optimized, especially for business-critical services like VHP, email, and booking engines.

Hardware & Software Maintenance

• Set up and maintain all computer units, printers, scanners, and POS systems.
• Regularly update antivirus software and perform scheduled maintenance on all hardware.

Hotel Systems Integration

• Maintain and support integrated hotel systems such as: Key card door lock systems, CCTV and security systems, PABX (telephone systems), Booking engines & channel managers
• Ensure smooth integration between VHP and third-party systems (e.g., booking engine interface).

Backup & Data Security

• Perform daily, weekly, and monthly backups of VHP and other critical systems.
• Ensure all important data is stored securely and follows hotel data policy and privacy standards.

Managing Internal Internet Network

• Ensure stable internet connectivity for the management office.
• Maintain network devices such as routers, switches, and access points.
• Set up and troubleshoot Wi-Fi in public areas or the office.

IT Equipment Maintenance

• Maintain and repair computers, printers, and other electronic devices used by the residential management.
• Perform data backups and restore important files (like resident databases or financial reports).

Website Maintenance

• Create and maintain company website and social media like facebook