Yayu Arwanah
Customer Service
Jakarta
Summary
Dynamic sales professional with a proven track record at PT. Primer Globalindo, excelling in customer experience management and problem-solving. Successfully achieved monthly sales targets by leveraging product knowledge and fostering strong customer relationships. Adept at enhancing team performance through collaboration and effective communication, driving significant growth in market presence.
Overview
13
13
years of professional experience
Work History
Sales Assistant
Ramayana Store - Indonesian Food & Grocery Store And Wholeseller
06.2012 - 08.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Sales Event
PT. Protect & Gamble
10.2012 - 12.2012
Sales Associate
PT. Primer Globalindo
02.2013 - 12.2013
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Assistant Store Manager
PT. Primer Globalindo
12.2013 - 02.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Store Manager
PT. Primer Globalindo
02.2015 - 06.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Sales Administrator
PT. Grandia Primatama Sentosa
06.2019 - 06.2020
Area Sales Coordinator
PT. Grandia Primatama Sentosa
06.2020 - 04.2021
- Mentored junior staff members, providing ongoing support to enhance their professional development and improve overall team performance.
- Expanded area coverage by identifying new territories for potential growth and conducting comprehensive market research.
- Played a crucial role in the expansion of the company''s market presence, resulting in significant growth both within the assigned area and across broader regional territories.
- Spearheaded initiatives aimed at improving internal collaboration between departments which led to better cross-functional support during major campaigns.
Online Customer Service Representative
AeroWorx
04.2021 - 01.2023
- Increased customer retention with empathetic communication and personalized solutions to problems.
- Contributed to team success by consistently meeting or exceeding performance metrics for quality, productivity, and efficiency.
- Monitored customer feedback and performance indicators to identify issue for improvement.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through various online platforms.
Online Customer Service Representative
PT. Grandia Primatama Sentosa
01.2023 - Current
- Helped customers navigate website to order online for added convenience and access to larger inventory.
- Resolved customer complaints by determining cause of problem, selecting best solution, and expediting correction or adjustment.
- Assisted clients with product questions to facilitate online ordering process.
- Increased customer retention with empathetic communication and personalized solutions to problems.
Education
High School Diploma -
SMK Islam Nusantara
Pemalang, Indonesia 04.2001 -
Skills
Customer inquiry management (CIM)
Customer experience management
Typing speed
Teamwork and collaboration
Problem-solving skills
Computer skills
Customer service
Microsoft office
Understanding customer needs
Product knowledge
Verbal and written communication
Timeline
Online Customer Service Representative
PT. Grandia Primatama Sentosa
01.2023 - Current
Online Customer Service Representative
AeroWorx
04.2021 - 01.2023
Area Sales Coordinator
PT. Grandia Primatama Sentosa
06.2020 - 04.2021
Sales Administrator
PT. Grandia Primatama Sentosa
06.2019 - 06.2020
Store Manager
PT. Primer Globalindo
02.2015 - 06.2019
Assistant Store Manager
PT. Primer Globalindo
12.2013 - 02.2015
Sales Associate
PT. Primer Globalindo
02.2013 - 12.2013
Sales Event
PT. Protect & Gamble
10.2012 - 12.2012
Sales Assistant
Ramayana Store - Indonesian Food & Grocery Store And Wholeseller
06.2012 - 08.2012
High School Diploma -
SMK Islam Nusantara
04.2001 -
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