YAZHINI T.R

• Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
• Led employee relations through effective communication, coaching, training, and development.
• Evaluated employee performance on monthly basis and coached and trained 80+ team members, increasing quality of work and employee motivation.
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Educated staff on organizational mission and goals to help employees achieve success.

Had an opportunity to work in multiple verticals as mentioned below:

Each Vertical & Its responsibility in detail:

Admin - Using the standard application, property info will be entered through. The process involved (Order Log, Delivery & Revision from client)

Applications used - ANOW, TOTAL, APPRAISE-It

Production -Using the standard tool "TOTAL" the detailed property info will be completed. The process involved (Without Comps, With Comps & Report Writing)

Logistics - For each property, our logistics team needs to contact and reach them for the appointment confirmation to visit the property to appraise.

Client Relation - This team will be monitoring the client communication and help to accept the new bid request from client for appraisals.

Client Review - After all the process been over, the team will review the report and submit to the appraiser or client to final review and sign and complete the appraisal report to deliver it to client.

• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
  

• Implemented team strength from single support into 3 resources within couple 6 months rite after onsite visit.
• KT began to start with team and trained multiple batches within 1.5 years of timeline and continued to be
• Acted as team leader in group projects, delegating tasks and providing feedback.
• Worked well in team by providing support and guidance.
• Gained extensive knowledge in data entry, analysis and reporting.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Applied effective time management techniques to meet tight deadlines.
• Proven ability to develop and implement creative solutions to complex problems.
• Implemented team strength from 3 resource into 12 resources by implementing process knowledge and client requirement through proven skills.

"Self-motivated, with a strong sense of personal responsibility.

Resolved problems, improved operations and provided exceptional service. Worked effectively in fast-paced environments.

Developed strong organizational and communication skills through coursework and volunteer activities."

Overview about the process handled:

1) NJRC - National Judgement Recovery Center

2) Market Research

3) US Residential Appraisals

• NJRC - Purchasing judgement over texas by reaching plaintiff and their attorney and negotiating it for better offer. (Especially focused on dormant judgments) Target for day would be 2 judgment purchase. (Pilot Batch)
• Market Research - Reaching out apartments located in houston texas and
• US Residential Appraisals - Communicating with the appriasers and clients for the admin related assistance towards the Residential appraisal process. (Pilot Batch)

NJRC - Roles & Key Responsibilities: (2013 - 2014)

• NJRC – National Judgment Recovery Center – A judgment Process.
• Purchasing Judgments all over Texas.
• Will be contacting Plaintiff if not, Attorney for Plaintiff and approach them to sell their judgment for a fine Negotiation.
• Will make 2 conversion call in a day on average and purchase judgment and our US Team will make a
• Negotiable payment to the client for the judgment Purchased

Market Research - Roles & Key Responsibility: (2014 - 2016)

• Customer Support Executive – Handling Outbound and Inbound calls to get Apartment.
• Update leasing info for apartment located in Houston TX until 2015 December.
• Market Research – Plaintiff and defendant calling.
• Property confirmation calling.

US Residential Appraisals: (2016 -2018)

• In 2016 Jan, Designated as "Appraisal Admin Executive" for US Client “Accurity Consolidated" Which is one of the leading Residential Appraisal company in Houston TX -USA by handling various types of forms to appraise property i.e 1004-Single Family, 1004-FHA, 1073 Condo, 2055 Exterior, 1004D Final Inspection, 1025 2-4 units, Field Review etc.
• Providing Assistance to the Appraisers who appraise the property all over Texas by scheduling an appointment as per their calendar and communicating with the clients keep them posted on the status of the Appraisal Report through their portal available for each clients
• Coordinating Appraisers in both Admin and the Partial Production part of supports
• Where, Admin will be the Major Role of Support
• Delivering the Appraisal on time to the client once it is completed by our Production team and Reviewed and finalized by the Appraiser.
• Live Skype chat & email communications with he Appraisers, Clients and the US Admin team regarding the Appraisal clarification and Updates
• Handling all type of Admin tasks like New Order Logs, Delivering Appraisals to the client, Distributing Client Revisions etc.

Frequent Email and Skype/ Slack & Zoom communications with Client.

ACHIEVEMENTS:

""Based on outstanding performance and gained a positive client impression, Client have provided Onsite opportunity to travel USA in 2016 to get knowledge transfer regarding the all admin related tasks and the admin process to implement the appraisal project backup support here in India.

"" (US Visa Holder - Valid from 2016 to 2026) (Visa Type -B1/B2)

• Handling Inbound Calls
• Multi-Tasking
• Maintaining AHT with 100% CSAT and Quality
• Helping customers to fix technical Issue through troubleshooting
• Pitching for Sale on McAfee Anti virus
• Main objective is to Assist customer with Technical issue. If it is not succeeded through troubleshooting, Will schedule it for Repair by providing appropriate disclaimers and TAT.