Yehezkiel
IT
Tangerang
Summary
Adept at driving IT efficiencies, I spearheaded major technology projects at PT. Trimegah Bangun Persada, enhancing system stability and user support. My expertise in IT support management and my ability to foster teamwork have significantly improved operational outcomes. With a track record of mentoring and problem-solving, I excel in fast-paced environments.
Experienced with diagnosing and resolving diverse IT issues. Utilizes advanced troubleshooting techniques to maintain system performance and user satisfaction. Track record of effective communication and collaboration within teams to achieve seamless IT support operations.
Overview
12
12
years of professional experience
Work History
Senior IT Support
Trimegah Bangun Persada
Jakarta, Jakarta
08.2018 - Current
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
- Improved system stability by implementing proactive IT maintenance and monitoring procedures.
- Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.
- Collaborated with cross-functional teams to successfully complete large-scale technology projects on time and within budget.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Collaborated with outside departments to implement system-wide improvements.
- Mentored junior IT support engineers, fostering a collaborative environment that promoted professional growth and skill development.
- Managed vendor relationships to negotiate cost-effective service contracts and obtain the best possible pricing on equipment purchases.
- Asset management
IT Supervisor
PT. Sababay Winery
Jakarta, Jakarta
02.2018 - 08.2018
- Optimized hardware infrastructure with strategic equipment upgrades, reducing maintenance costs.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within the organization''s infrastructure.
- Served as a liaison between IT department and executive leadership team, effectively communicating project updates and strategic initiatives.
- Oversaw vendor relationships, negotiating contracts for cost-effective solutions that met organizational needs.
- Asset maintenance
IT Operation
Orang Tua Group
Jakarta, Jakarta
05.2013 - 12.2017
- Managed risks and resolved issues proactively, maintaining project momentum and minimizing delays.
- Conducted thorough retrospective analysis after each iteration/project completion to identify lessons learned and opportunities for continuous improvement.
- Coached team members in best practices for requirements gathering, scoping projects, and managing expectations effectively.
- Developed and introduced IT strategies to improve operational efficiency.
- Monitored and tracked project progress to support timely completion.
- Coordinated with external vendors to deliver IT project components.
- Managed various IT projects to meet deadlines and customer requirements.
- Trained personnel on use of IT tools and applications.
- Managed projects from procurement to commission.
- Mentored junior team members in Agile practices, fostering a culture of continuous improvement and collaboration.
- Generated reports for IT project progress and performance.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Education
Master of Science - System Information
Buddhi Dharma
Tangerang, Indonesia 04.2001 -
Skills
Operating system support
Hardware installation
Data backup and recovery
Hardware troubleshooting
Troubleshooting skills
Technical support
User support
Hardware support
Hardware and software installation
Operating systems
Teamwork
Teamwork and collaboration
Network support
Software installation
Multitasking
Help desk support
Desktop support
Diagnostic testing
Network configuration
Multitasking Abilities
Microsoft windows and office
Problem-solving
Troubleshooting and Diagnostics
Timeline
Senior IT Support
Trimegah Bangun Persada
08.2018 - Current
IT Supervisor
PT. Sababay Winery
02.2018 - 08.2018
IT Operation
Orang Tua Group
05.2013 - 12.2017
Master of Science - System Information
Buddhi Dharma
04.2001 -
Similar Profiles
VINSENSIA ARNIATY SIHOTANGVINSENSIA ARNIATY SIHOTANG
Paramedic at PT. Tri Megah Bangun Persada TbkParamedic at PT. Tri Megah Bangun Persada Tbk
Agus SetyawanAgus Setyawan
Estimate Officer Mechanical & Electrical at PT. Total Bangun Persada, TbkEstimate Officer Mechanical & Electrical at PT. Total Bangun Persada, Tbk
Ratih WidyaningrumRatih Widyaningrum
Middle Office at PT Trimegah Sekuritas Indonesia, TbkMiddle Office at PT Trimegah Sekuritas Indonesia, Tbk
Leonardus WahluyaLeonardus Wahluya
Scrum Master at Agile TechnicaScrum Master at Agile Technica
Krishna TayalKrishna Tayal
YouTube Content Creator at SelfYouTube Content Creator at Self