Yenaretsa Suryaningrat

• Inspired customer success leadership to define and deliver on customer value proposition without sacrificing profitability targets.
• Championed a company-wide culture of accountability which contributed to sustained revenue growth
• Drove operational excellence at every stage of sales funnel and buyer journey and developed innovative strategies to sell to existing partners and consumers.
• Established a strong sales pipeline with targeted prospecting and lead generation techniques.
• Spearheaded successful product launches, driving significant increases in revenue growth.

• Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
• Expanded market presence through successful negotiation of key partnerships and acquisitions.

• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Increased company revenue by streamlining processes and implementing cost-saving measures.

• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Non – Bank Division

Staff of SOE marketing Department in ASKRINDO Head Office

Major accomplishments:

· Obtained AAMAI General Insurance Certification (Code : 001 & 002)

e -Banking Department

Ø Administration & Operation Staff (2011-2014)

Staff of Administrations and Operation Unit of E-Banking Department

Ø Business Promotion Staff (2014-2016)

Staff of Business Promotion Unit of E-Banking Department

Transaction Banking Department

Ø Trade Finance Administration & Operation Staff (2016)

Assistant Planning and Admin Manager of Transaction Banking Administration Unit Department

Ø Trade Finance Sales Staff (2017)

Sales Manager of Transaction Banking Promotion Department

Major accomplishments:

· Contributing ideas, develop & implement method/programs to reduce

operational burden & increase efficiency. Assisting system development team to develop products that suits Indonesia's market

· Continuously achieving target given on KPI, to acquire new Cash Management customers, assisting reactivation, increase utilization of internet banking customer and shifting their transactions to BTMU smoothly.

1 Semester (6 Month) Target :

o 30 New Cash Management Customer & Implementations

o 15 Customers for Reactivation & Transaction shifting

· 100% Achieved Individual target of Transaction Banking Department financial target

1 Semester (6 Month) Target : Trade Asset : USD 140 Mio

Average Deposit Balance : USD 230 Mio

Trade Profit : USD 5 Mio

· Handle the onboarding of BTMU supply chain finance products for pilot

customers & Customer fully utilized the facilities of USD 25 Mio in less than 6 month

o Handle a project report for Customer Satisfaction Index of PLN Bata

o Manage a small group of surveyor (10 person) for data collection

o Making a full report of the customer satisfaction index using statistical program (SPSS) for generating data

Major accomplishments:

· Able to manage and collect data from field surveyors (group of 10 people)

in timely manner

· Published report of Customers Satisfaction Index of PLN Batam 2011to be presented in PLN Batam annual meeting.

o Responsible for administration of filing patent application

o Respond to customer request, checking the international patent published files with the application, completing all documents before submission to Indonesia patent office

Major accomplishments:

· Able to meticulously complete administration job with no errors.